Lady Maires Ganohay

Ensured smooth daily operations through effective coordination and monitoring between departments and agents. Managed administrative tasks such as ordering supplies and improving staff procedures.

Provided comprehensive customer service, including check-ins, boarding, deplaning, and baggage assistance for Qatar Airways and Philippine Airlines. Handled challenging situations with unruly or upset passengers while maintaining professionalism.

Maintained a safe and clean lounge environment by adhering to all procedures and regulations. Coordinated with boarding gate staff to ensure smooth passenger transitions.

Served customers and handled their requests, ensuring satisfaction. Managed cash transactions accurately at checkout and during till reconciliation, demonstrating strong financial acumen.

Set up engaging exhibition booths, including visual displays and product samples. Produced informative coupons and brochures to attract and educate visitors.

Completed a Bachelor of Science in Tourism Management, gaining comprehensive knowledge of the tourism industry. Developed strong leadership and customer service skills through academic coursework and extracurricular activities.