Royce John Rico
@roycejohnrico
Energetic and customer-focused professional seeking a Cabin Crew position.
What I'm looking for
I am an energetic and customer-focused professional with a strong passion for travel and a commitment to safety and service excellence. With experience in various roles within the airline industry, I have honed my interpersonal skills and developed a keen understanding of providing passengers with a comfortable and enjoyable in-flight experience.
My journey began as a Passenger Service Agent Intern at United Airlines, where I learned the fundamentals of airline hospitality. I then progressed to a full-time Passenger Service Agent role with Emirates, where I consistently upheld the highest standards of service. My recent position as a Fraud & Claims Operations Representative at Wells Fargo further enhanced my ability to handle customer interactions with professionalism and reliability.
As I seek a Cabin Crew position, I am eager to leverage my skills and experiences to contribute positively to the airline's mission of delivering exceptional service. I am dedicated to ensuring that every passenger feels valued and safe during their journey.
Experience
Work history, roles, and key accomplishments
Executive Partner
Oraz Philippines, Inc. - Athena
Aug 2024 - Present (10 months)
Managed strategic partnerships and drove business development initiatives to expand market reach. Collaborated with cross-functional teams to achieve company objectives and enhance client relationships.
Fraud & Claims Operations Representative
Wells Fargo International Solutions LLC - Philippines
May 2021 - Jul 2024 (3 years 2 months)
Handled fraud investigations and processed claims for international clients, ensuring compliance with company policies. Provided comprehensive support in resolving complex operational issues and mitigating financial risks.
Passenger Service Agent
Emirates - Manila c/o DNATA
Sep 2019 - May 2021 (1 year 8 months)
Provided exceptional passenger services, including check-in, boarding, and baggage assistance, ensuring a smooth travel experience. Addressed passenger inquiries and resolved issues efficiently to maintain high service standards.
Passenger Service Agent (Intern)
United Airlines - Manila
Jun 2019 - Aug 2019 (2 months)
Assisted passengers with various airport procedures and provided support during check-in and boarding processes. Gained practical experience in airline operations and customer interaction within a fast-paced environment.
Reservations Agent (Intern)
TicketPort Travel and Tours
Apr 2018 - Jun 2018 (2 months)
Managed travel reservations and assisted clients with itinerary planning and booking arrangements. Utilized reservation systems to secure flights, accommodations, and tour packages.
Sales Utility Clerk
Homeworld Shopping Corporation - Masinag
Sep 2015 - Feb 2016 (5 months)
Provided sales support and assisted customers with product inquiries and purchases. Managed inventory and ensured the organized display of merchandise.
Education
Degrees, certifications, and relevant coursework
STI College Ortigas-Cainta
Bachelor of Science, Tourism Management
Grade: 1.27 Magna Cum Laude
Graduated Magna Cum Laude with a CGWA of 1.27. Focused on tourism management principles and practices.
Availability
Location
Authorized to work in
Job categories
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