Open to opportunities

Royce John Rico

@roycejohnrico

Message

Energetic and customer-focused professional seeking a Cabin Crew position.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the airline industry.

I am an energetic and customer-focused professional with a strong passion for travel and a commitment to safety and service excellence. With experience in various roles within the airline industry, I have honed my interpersonal skills and developed a keen understanding of providing passengers with a comfortable and enjoyable in-flight experience.

My journey began as a Passenger Service Agent Intern at United Airlines, where I learned the fundamentals of airline hospitality. I then progressed to a full-time Passenger Service Agent role with Emirates, where I consistently upheld the highest standards of service. My recent position as a Fraud & Claims Operations Representative at Wells Fargo further enhanced my ability to handle customer interactions with professionalism and reliability.

As I seek a Cabin Crew position, I am eager to leverage my skills and experiences to contribute positively to the airline's mission of delivering exceptional service. I am dedicated to ensuring that every passenger feels valued and safe during their journey.

Experience

Work history, roles, and key accomplishments

Current

Executive Partner

Current

Oraz Philippines, Inc. - Athena

Aug 2024 - Present (10 months)

Managed strategic partnerships and drove business development initiatives to expand market reach. Collaborated with cross-functional teams to achieve company objectives and enhance client relationships.

Partnership Management Business Development Strategic Planning Project Coordination

Fraud & Claims Operations Representative

Wells Fargo International Solutions LLC - Philippines

May 2021 - Jul 2024 (3 years 2 months)

Handled fraud investigations and processed claims for international clients, ensuring compliance with company policies. Provided comprehensive support in resolving complex operational issues and mitigating financial risks.

Fraud Detection Risk Management Compliance Customer Support Data Analysis

Passenger Service Agent

Emirates - Manila c/o DNATA

Sep 2019 - May 2021 (1 year 8 months)

Provided exceptional passenger services, including check-in, boarding, and baggage assistance, ensuring a smooth travel experience. Addressed passenger inquiries and resolved issues efficiently to maintain high service standards.

Passenger Assistance Customer Service Ticketing Problem Solving Communication

Passenger Service Agent (Intern)

United Airlines - Manila

Jun 2019 - Aug 2019 (2 months)

Assisted passengers with various airport procedures and provided support during check-in and boarding processes. Gained practical experience in airline operations and customer interaction within a fast-paced environment.

Customer Support Team Collaboration Communication

Reservations Agent (Intern)

TicketPort Travel and Tours

Apr 2018 - Jun 2018 (2 months)

Managed travel reservations and assisted clients with itinerary planning and booking arrangements. Utilized reservation systems to secure flights, accommodations, and tour packages.

Reserving Customer Service

Sales Utility Clerk

Homeworld Shopping Corporation - Masinag

Sep 2015 - Feb 2016 (5 months)

Provided sales support and assisted customers with product inquiries and purchases. Managed inventory and ensured the organized display of merchandise.

Sales Support Inventory Management Product Knowledge