DSDiana Sudla
@dianasudla
Dedicated tourism professional with extensive customer service experience.
PhilippinesWhat I'm looking for
With a Bachelor of Science in Tourism, I have cultivated a diverse skill set through various roles in the hospitality and aviation industries. My journey began as a Frontdesk Officer in Japan, where I honed my customer service skills and developed a keen understanding of the tourism sector.
Throughout my career, I have taken on multiple roles, including Flight Operations Officer and Senior Flight Operations Officer in Dubai. My experience spans across different countries, allowing me to adapt to various cultural environments and enhance my communication skills. I am passionate about contributing to a company's success while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Senior Flight Operations Officer
Apogee Aviation Services
Feb 2022 - Present (3 years 4 months)
Oversaw complex flight operations, providing leadership and guidance to junior officers. Ensured compliance with international aviation standards and optimized flight efficiency.
Flight Operations Officer
Apogee Aviation Services
Feb 2022 - Present (3 years 4 months)
Coordinated and monitored flight movements, ensuring adherence to safety regulations and operational procedures. Managed flight plans and communicated with aircrews and ground staff.
Waitress/Hostess
Garden on 8, Media One Hotel
May 2021 - Present (4 years 1 month)
Provided table service and greeted guests in a hotel restaurant environment. Ensured efficient seating arrangements and a pleasant dining atmosphere.
Waitress/Hostess/Cashier
Movenpick Resort and Spa Deadsea
Sep 2019 - Present (5 years 9 months)
Served guests, managed reservations as a hostess, and handled cash transactions in a resort setting. Maintained high standards of service to enhance guest satisfaction.
Business Owner
DZK online shop
Mar 2017 - Present (8 years 3 months)
Operated and managed an online retail business, overseeing all aspects from product sourcing to sales and customer service. Developed and implemented strategies to drive online sales and customer engagement.
Customer Service Agent/Ground Attendant
Sky logistics (Philippine Airlines)
Dec 2015 - Present (9 years 6 months)
Assisted passengers at international check-in counters and boarding gates, handling arrival and departure procedures. Provided comprehensive customer service to ensure smooth travel experiences.
Waitress/Cashier/Hostess
The Hot Kitchen
Feb 2015 - Present (10 years 4 months)
Provided excellent customer service as a waitress, managed cash transactions, and greeted guests as a hostess. Ensured a positive dining experience for all patrons.
Frontdesk Officer
Bali-an Hotel and Resort
Jan 2012 - Present (13 years 5 months)
Managed front desk operations, handled guest check-ins and check-outs, and provided comprehensive customer service. Assisted guests with inquiries and ensured a smooth stay experience.
Education
Degrees, certifications, and relevant coursework
PATTS College of Aeronautics
Bachelor of Science in Tourism, Tourism (Major in Airline Operations)
Completed a Bachelor of Science in Tourism with a major in Airline Operations. The program provided comprehensive knowledge in tourism management and airline operations.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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