Diana Sudla - Senior Flight Operations Officer - Apogee Aviation Services | Himalayas
Diana SudlaDS
Open to opportunities

Diana Sudla

@dianasudla

Dedicated tourism professional with extensive customer service experience.

Philippines

What I'm looking for

I am looking for a role that allows me to leverage my tourism expertise and customer service skills in a dynamic environment, contributing to team success and personal growth.

With a Bachelor of Science in Tourism, I have cultivated a diverse skill set through various roles in the hospitality and aviation industries. My journey began as a Frontdesk Officer in Japan, where I honed my customer service skills and developed a keen understanding of the tourism sector.

Throughout my career, I have taken on multiple roles, including Flight Operations Officer and Senior Flight Operations Officer in Dubai. My experience spans across different countries, allowing me to adapt to various cultural environments and enhance my communication skills. I am passionate about contributing to a company's success while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

AS

Senior Flight Operations Officer

Apogee Aviation Services

Feb 2022 - Present (3 years 4 months)

Oversaw complex flight operations, providing leadership and guidance to junior officers. Ensured compliance with international aviation standards and optimized flight efficiency.

AS

Flight Operations Officer

Apogee Aviation Services

Feb 2022 - Present (3 years 4 months)

Coordinated and monitored flight movements, ensuring adherence to safety regulations and operational procedures. Managed flight plans and communicated with aircrews and ground staff.

GH

Waitress/Hostess

Garden on 8, Media One Hotel

May 2021 - Present (4 years 1 month)

Provided table service and greeted guests in a hotel restaurant environment. Ensured efficient seating arrangements and a pleasant dining atmosphere.

MD

Waitress/Hostess/Cashier

Movenpick Resort and Spa Deadsea

Sep 2019 - Present (5 years 9 months)

Served guests, managed reservations as a hostess, and handled cash transactions in a resort setting. Maintained high standards of service to enhance guest satisfaction.

DS

Business Owner

DZK online shop

Mar 2017 - Present (8 years 3 months)

Operated and managed an online retail business, overseeing all aspects from product sourcing to sales and customer service. Developed and implemented strategies to drive online sales and customer engagement.

SA

Customer Service Agent/Ground Attendant

Sky logistics (Philippine Airlines)

Dec 2015 - Present (9 years 6 months)

Assisted passengers at international check-in counters and boarding gates, handling arrival and departure procedures. Provided comprehensive customer service to ensure smooth travel experiences.

TK

Waitress/Cashier/Hostess

The Hot Kitchen

Feb 2015 - Present (10 years 4 months)

Provided excellent customer service as a waitress, managed cash transactions, and greeted guests as a hostess. Ensured a positive dining experience for all patrons.

BR

Frontdesk Officer

Bali-an Hotel and Resort

Jan 2012 - Present (13 years 5 months)

Managed front desk operations, handled guest check-ins and check-outs, and provided comprehensive customer service. Assisted guests with inquiries and ensured a smooth stay experience.

Education

Degrees, certifications, and relevant coursework

PA

PATTS College of Aeronautics

Bachelor of Science in Tourism, Tourism (Major in Airline Operations)

Completed a Bachelor of Science in Tourism with a major in Airline Operations. The program provided comprehensive knowledge in tourism management and airline operations.

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

Philippines

Authorized to work in

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