Maricel Gentiloso
@maricelgentiloso
Experienced customer service representative with a decade in call centers.
What I'm looking for
With over 10 years of experience in the fast-paced call center environment, I have honed my communication and problem-solving skills to ensure customer loyalty and satisfaction. Currently, I am a Travel Consultant at American Express, where I manage flight, hotel, and car reservations while providing exceptional service to clients. My ability to handle high call volumes with a positive attitude has been a key factor in my success.
Previously, I worked in various roles, including a Travel Associate at United Airlines and a Cashier/Receptionist at Bacolod Chicken Inasal. My experience spans customer service, administrative support, and financial documentation, allowing me to adapt to different challenges effectively. I am committed to delivering professional service and maintaining high standards in all my interactions.
Experience
Work history, roles, and key accomplishments
Travel Consultant
American Express
Jul 2021 - Present (3 years 11 months)
Responsible for booking, changing, and canceling flight, hotel, and car reservations. Managed American Express card benefits and rewards redemptions, ensuring customer satisfaction and loyalty.
Travel Consultant
American Express
Jul 2021 - Present (3 years 11 months)
Responsible for booking, changing, and canceling flight, hotel, and car reservations. Also assists with American Express card benefits and rewards redemptions.
Global New Accounts Processor
American Express
Dec 2023 - Jan 2024 (1 month)
Processed credit card applications in accordance with American Express policies. Conducted credit assessments and ensured regulatory compliance to mitigate fraud risk.
Global New Accounts (Loan Account)
American Express
Dec 2023 - Jan 2024 (1 month)
Processes credit card applications in accordance with American Express policies. Conducts credit assessments and verifies applicant identities and documentation.
Travel Associate
United Airlines Interglobe Technologies
Feb 2014 - Jun 2021 (7 years 4 months)
Managed booking, changing, and canceling reservations for United Airlines employees and other airline staff.
Frontline Waitress
Crystal Jade Kitchen
Feb 2012 - Aug 2012 (6 months)
Provided excellent service to customers, took orders, and maintained cleanliness in the restaurant.
Travel Associate
United Airlines Interglobe Technologies
Feb 2014 - Jun 2021 (7 years 4 months)
Managed booking, changing, and canceling reservations for United Airlines employees and other airline personnel, ensuring efficient service delivery.
Cashier/Receptionist
Bacolod Chicken Inasal
Dec 2012 - May 2013 (5 months)
Handled cash and credit card transactions, processed guest orders efficiently using POS systems, and provided excellent customer service.
Cashier/Receptionist
Bacolod Chicken Inasal
Dec 2012 - May 2013 (5 months)
Handled payments and processed guest orders efficiently using POS systems.
Frontline Waitress
Crystal Jade Kitchen
Feb 2012 - Aug 2012 (6 months)
Provided professional service to customers, took orders, and maintained cleanliness in the restaurant environment.
Administrative Assistant (Billing Account)
Datacare Systems Corporation (HP Service Center)
Nov 2009 - Oct 2010 (11 months)
Worked in the accounting department, handling records such as purchase orders and sales documents.
Administrative Assistant (Billing Account)
Datacare Systems Corporation
Nov 2009 - Oct 2010 (11 months)
Worked in the accounting department, handling records such as purchasing orders and sales documents, and assisting the accounting manager.
Education
Degrees, certifications, and relevant coursework
University of St. La Salle
Bachelor of Science, Marketing
2005 - 2009
Completed a Bachelor of Science degree with a major in Marketing, focusing on various aspects of marketing strategies, consumer behavior, and market research.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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