MG
Open to opportunities

Maricel Gentiloso

@maricelgentiloso

Experienced customer service representative with a decade in call centers.

Philippines

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

With over 10 years of experience in the fast-paced call center environment, I have honed my communication and problem-solving skills to ensure customer loyalty and satisfaction. Currently, I am a Travel Consultant at American Express, where I manage flight, hotel, and car reservations while providing exceptional service to clients. My ability to handle high call volumes with a positive attitude has been a key factor in my success.

Previously, I worked in various roles, including a Travel Associate at United Airlines and a Cashier/Receptionist at Bacolod Chicken Inasal. My experience spans customer service, administrative support, and financial documentation, allowing me to adapt to different challenges effectively. I am committed to delivering professional service and maintaining high standards in all my interactions.

Experience

Work history, roles, and key accomplishments

AE
Current

Travel Consultant

American Express

Jul 2021 - Present (3 years 11 months)

Responsible for booking, changing, and canceling flight, hotel, and car reservations. Managed American Express card benefits and rewards redemptions, ensuring customer satisfaction and loyalty.

BI

Cashier/Receptionist

Bacolod Chicken Inasal

Dec 2012 - May 2013 (5 months)

Handled cash and credit card transactions, processed guest orders efficiently using POS systems, and provided excellent customer service.

DC

Administrative Assistant (Billing Account)

Datacare Systems Corporation (HP Service Center)

Nov 2009 - Oct 2010 (11 months)

Worked in the accounting department, handling records such as purchase orders and sales documents.

DC

Administrative Assistant (Billing Account)

Datacare Systems Corporation

Nov 2009 - Oct 2010 (11 months)

Worked in the accounting department, handling records such as purchasing orders and sales documents, and assisting the accounting manager.

Education

Degrees, certifications, and relevant coursework

University of St. La Salle logoUS

University of St. La Salle

Bachelor of Science, Marketing

2005 - 2009

Completed a Bachelor of Science degree with a major in Marketing, focusing on various aspects of marketing strategies, consumer behavior, and market research.

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Maricel Gentiloso - Travel Consultant - American Express | Himalayas