Open to opportunities

Maris Cabrera

@mariscabrera

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Dynamic tourism management student with a passion for customer service.

Philippines

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What I'm looking for

I am looking for a role that allows me to grow in tourism management while making a positive impact on customer experiences.

I am a results-driven individual pursuing a Bachelor of Science in Tourism Management, specializing in Sustainable Tourism Management. My academic journey has been marked by a commitment to excellence, as evidenced by my consistent recognition as a Dean's Lister. I am passionate about contributing positively to society through my work in tourism and customer service.

My professional experience includes roles as a Customer Service Representative and ESL Teacher, where I honed my skills in communication and problem-solving. I have also completed internships that allowed me to assist in managing tourism initiatives and enhancing customer experiences. I thrive in collaborative environments and am dedicated to delivering high-quality service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

The Good Cup Coffee Co.

Mar 2025 - Present (4 months)

Handled customer inquiries, order issues, and feedback with empathy, efficiency, and professionalism. Contributed to high customer satisfaction and loyalty.

Customer Service Customer Satisfaction Problem Solving Communication Empathy

On-the-Job (OJT) Training

Committee on Tourism Development (City of Naga)

Jul 2024 - Aug 2024 (1 month)

Assisted in managing barangay data and supported the coordination and execution of events. Collaborated with the team to implement community-focused initiatives and promote local tourism.

Data Management Event Coordination Community Engagement Teamwork

On-the-Job (OJT) Training

Ecoscape Travel & Tours Inc.

Jun 2023 - Aug 2023 (2 months)

Assisted in planning itineraries, handling bookings, and managing customer inquiries. Supported daily operations and provided travel recommendations to clients.

Customer Service Travel Recommendations Operations Support

ESL Teacher

English Wing Corp.

Nov 2022 - Jun 2023 (7 months)

Facilitated Korean kids (ages 7-15) in class as they listened, read, and took quizzes on assigned books daily. Engaged students by asking questions and gauging their understanding.

Classroom Management Student Engagement Quiz Administration Communication

Costumer Service Representative

Lazada Talisay Hub

Apr 2021 - Jun 2021 (2 months)

Handled customer complaints and concerns regarding parcels ordered on Lazada. Collaborated with couriers to ensure timely parcel deliveries.

Customer Service Logistics Coordination Communication

On-the-Job (OJT) Training

1075 Dormitel

Nov 2019 - Mar 2020 (4 months)

Assisted in managing guest check-ins and check-outs, ensuring smooth front desk operations. Provided customer service support and handled inquiries to enhance guest experience.

Guest Service Customer Service inquiry handling

Education

Degrees, certifications, and relevant coursework

Cebu Normal University - Main

Bachelor of Science, Tourism Management - Sustainable Tourism Management

Grade: Dean’s Lister (2021-2025)

Activities and societies: Events Coordinator & Creative, The KM Project (2020-Present); Bloc Chairperson, SSC—Cebu Normal University (2024-2025); Bloc Secretary, SSC—Cebu Normal University (2022-2023)

Pursued a Bachelor of Science in Tourism Management with a focus on Sustainable Tourism Management. Awarded the CHED Unifast Scholarship from 2021 to 2025.

Southwestern University PHINMA

Technical Vocational Livelihood, Tourism

Grade: With Recognition (2018-2020)

Activities and societies: TVL Commissioner, COMELEC—Southwestern University PHINMA (2019-2020)

Completed Senior High School with a Technical Vocational Livelihood track, specializing in Tourism. Gained foundational knowledge and skills relevant to the tourism industry.

Talisay City Science High School

Junior High School Diploma, General Studies

Grade: With Honors (2017-2018); Leadership Awardee (2017-2018)

Activities and societies: Secretary, SSG—Talisay City Science High School (2017-2018); Vice President, SSG—Talisay City Science High School (2016-2017); Young Leaders Camp (2016)

Attended Talisay City Science High School for Junior High School. Developed a strong academic foundation and participated in various school activities.