Open to opportunities

Kyra Williams

@kyrawilliams

Message

Dedicated call center agent with over nine years delivering exceptional customer service and lead qualification.

United States

Message

What I'm looking for

I seek customer-focused roles where I can use CRM expertise, high-volume calling, and lead qualification to drive results, mentor others, and grow within a collaborative, metrics-driven environment.

I am a dedicated and results-driven Call Center Agent with over nine years of experience providing exceptional customer service and resolving inquiries efficiently in fast-paced environments. I excel at handling high call volumes and navigating CRM systems to track and resolve issues.

At Pitch Perfect Solutions I maintained a high call volume (300-400 outbound, 75-100 inbound per 8-hour workday), conducted outbound pre-qualifying calls, and successfully managed the lead qualification process to ensure sales teams focused on high-potential prospects. I consistently met or exceeded monthly and quarterly lead generation and qualification targets while using CRM software to keep data accurate and up to date.

My recent experience as a Gate Agent reinforced my ability to manage operational procedures, comply with TSA and FAA regulations, and mentor new staff. Combined retail sales, outdoor instruction, and pet-care roles have strengthened my customer relationship skills, adaptability, and commitment to delivering outstanding service in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Pitch Perfect Solutions

Jul 2024 - Present (1 year 1 month)

Maintained 300–400 outbound and 75–100 inbound calls per 8-hour shift, qualifying leads and meeting monthly and quarterly targets; used CRM to track leads and transitioned high-potential prospects to sales, improving prospecting efficiency.

Outbound Calling Inbound CRM Lead Qualification Sales Development Cold Calling Data Entry Time Management Customer Service

Gate Agent

Envoy Air

Sep 2023 - Jul 2024 (10 months)

Provided exceptional customer service at a high-volume airport, managed efficient boarding and check-in processes, and ensured TSA/FAA compliance while rebooking passengers during irregular operations; mentored new gate agents to improve operational consistency.

Customer Service Irregular Operations Regulatory Compliance Communication Mentoring

Sales Associate

Smoke Valley

May 2022 - Nov 2022 (6 months)

Achieved and exceeded sales targets by delivering personalized product recommendations and upselling complementary items; managed POS transactions and maintained merchandising standards to support store performance.

Retail Sales Upselling POS Merchandising Inventory Control Customer Service Team Collaboration

Kayak Instructor

Chicago River Canoe and Kayak

May 2021 - May 2022 (1 year)

Instructed groups of all skill levels in paddling techniques and water safety, conducting safety briefings and one-on-one coaching to improve participant skills; monitored conditions and maintained equipment to ensure safe operations.

Water Safety Instructing Risk Assessment Equipment Maintenance Coaching Emergency Response Environmental Awareness

Dog Walker

Field Days Dog Walking

Apr 2015 - Oct 2019 (4 years 6 months)

Provided daily dog walking and personalized pet care for multiple clients, maintaining schedules, administering basic medication, and delivering regular progress updates to owners to build strong client relationships.