Open to opportunities

Miriame Iraqui

@miriameiraqui

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Experienced call center agent dedicated to exceptional customer service.

United States

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What I'm looking for

I am looking for a challenging role in a supportive environment that values teamwork and growth.

I am an experienced call center agent with a strong commitment to delivering exceptional customer service. Throughout my career, I have consistently exceeded Quality Assurance (QA) goals, maintained low average handle times, and resolved complex issues with creative solutions. My ability to actively listen and empathize with customers has allowed me to build strong relationships, ensuring their concerns are addressed with warmth and understanding.

At Teleperformance USA, I contributed to team success by participating in training sessions and continuous improvement initiatives. I maintained an exceptional QA score of above 92% while efficiently handling high-volume inbound calls. My dedication to providing excellent customer care has been recognized through various awards, including the Teleperformance Engagement Participation Award. I thrive in fast-paced environments and am eager to apply my skills and knowledge to drive outstanding results for your organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Call Center Representative

Current

Teleperformance USA INC

Jul 2021 - Present (3 years 11 months)

Handled high-volume inbound calls efficiently, maintaining exceptional QA scores above 92% and average call times under 8 minutes. Utilized empathy and active listening to resolve complex inquiries, including troubleshooting, billing, and account issues, while ensuring confidentiality and preventing fraud. Collaborated with teams, managed call logs, and provided support via Microsoft Teams, consis

QA Troubleshooting Billing Confidentiality Microsoft Teams

Social Work Intern

Hidalgo Early College High School

Jan 2023 - May 2023 (4 months)

Developed and delivered presentations on anti-vaping and graduation preparation, incorporating interactive activities and realistic budgeting exercises for students. Facilitated support groups for anxiety, depression, and self-esteem, providing active listening and emotional support to students. Conducted research, managed club meetings, advertised events, and connected students with available ser

Facilitation Documentation Research Event Planning

Sales Floor Associate Cashier

PetSmart

Jan 2020 - May 2020 (4 months)

Greeted customers, assisted with product needs, and managed inventory by facing products and checking stock availability. Handled cash transactions, processed new pet contracts, and maintained cleanliness of the work area. Assisted with curbside pickup and reported any signs of shortage or damage.

Customer Service Inventory Management Stocking

Human Resources Assistant

University of Rio Grande Valley

Aug 2019 - Dec 2019 (4 months)

Created and managed spreadsheets and assisted with onboarding processes, including login credentials and verification documents like I-9 forms. Handled incoming calls, transferring them as needed, and provided assistance with Epaf and Cpaf forms.

Spreadsheets Onboarding Administrative Support

Shelter Volunteer

Ozanam Shelter

Assisted with feeding residents, restocking items, and reaching out to local organizations for donations. Organized and maintained the work area to ensure cleanliness and efficiency.

Assisted Living Volunteer

The Bridges at Edinburg Assisted Living Homes

Nov 2021 - Jan 2023 (1 year 2 months)

Facilitated groups using expressive arts, including motion with music, guided imagery, and painting activities. Led mindfulness exercises and provided emotional support to residents.

Facilitation Expressive Arts Mindfulness

Hospital Volunteer

Valley Regional Hospital

Jan 2012 - Jan 2013 (1 year)

Provided patient care assistance and supported operations at the nurse station, contributing to the smooth functioning of the unit.

Patient Support Communication Teamwork

Education

Degrees, certifications, and relevant coursework

The University of Texas Rio Grande Valley

Bachelors of Social Work, Social Work

2019 - 2023

Grade: 3.7 GPA

Activities and societies: Created and delivered presentations (anti-vaping, graduation prep); Facilitated student support groups (anxiety, depression, self-esteem); Conducted research; Assisted with fundraising; Documented intake assessments; Attended meetings; Supervised SAFE Club; Advertised events (Wellness Pantry, fundraisers, support groups); Connected students with services.