Open to opportunities

Kymm Kirkhope

@kymmkirkhope

Experienced receptionist and customer service professional with 23+ years, delivering calm, accurate service across hospitality and health.

United Kingdom

Message

What I'm looking for

I’m looking for a guest- or patient-facing role where I can bring my reception and customer service strength—plus my sports/therapy experience—to deliver warm, accurate support, work calmly under pressure, and keep learning within a friendly team.

I’m a proficient, motivated professional with a spark for accuracy and quality, bringing over 23 years of customer service experience. I stay calm and relaxed to get work done effectively and efficiently, while remaining eager to learn and develop new skills.

In my current receptionist role at Cross Keys Hotel (Kelso), I’m the first point of contact for guests and visitors—welcoming them warmly, answering calls and emails, handling daily banking, managing reservations, and supporting enquiries. I also keep the reception area clean and tidy and help other departments when they need extra support.

Alongside hospitality, I’ve built a strong background in health and wellbeing. I’ve worked as a Sports Therapist, treating clients of all ages with sports massage and therapy for multiple issues, and as a Chiropractic Assistant handling bookings, emails, health checks, general admin, and cash handling. I’ve also performed high-class spa treatments and supported setup and operations in a newly formed spa.

I round out my experience with retail and leisure work, including stock control, online orders, phone enquiries, admin, memberships, and fitness program design—plus periods as a self-employed Sports Therapist coordinating calendars, bookings, client profiles/programs, and referrals. My core values—passion, empathy/compassion, honesty, commitment to excellence, and creating a fun atmosphere—shape how I work with others and how I work independently.

Experience

Work history, roles, and key accomplishments

Current

Hotel Receptionist

Current

Cross Keys Hotel

Feb 2026 - Present (4 months)

Serves as first point of contact for guests, providing a warm welcome while managing calls and emails, reservations, enquiries, and daily banking. Maintains a clean and tidy reception area and supports other departments as needed.

Reservations Management Daily Banking Cleanliness And Presentation

Production Operative

Small World

Jun 2025 - Oct 2025 (4 months)

Produced and packed Scottish souvenir orders, entering collection and shipment details with strong attention to fine-dexterity accuracy.

Order Packing Quality Control Collection Details Input Shipment Tracking Attention To Detail

Retail Assistant

Norvite Farm and Country

Sep 2024 - Apr 2025 (7 months)

Provided customer service, handled stock control, and processed online orders while taking phone enquiries. Completed end-of-day banking and admin and ensured the store was safe, clean, and presentable.

Customer Service Stock Control Phone Enquiries End Of Day Banking Retail Administration

Sports Therapist

Health For Life Clinic

Apr 2024 - Aug 2024 (4 months)

Delivered sports massage and therapy to clients with a range of issues and health concerns. Worked with patients of all ages and supported treatment plans through hands-on therapy.

Sports Therapy Therapy Delivery Treatment For Multiple Issues Patient Care Rehabilitation Support

Chiropractic Assistant

Tweed Chiropractic

Oct 2023 - Feb 2024 (4 months)

Booked appointments face-to-face and via telephone, handled email enquiries, and assisted with patient health checks. Completed general admin and cash handling and carried out end-of-day banking.

Appointments Patient Health Checks Assistance General & Admin Cash Handling End Of Day Banking

Spa Therapist

1218 Schloss Roxburghe Hotel

Oct 2022 - Oct 2023 (1 year)

Performed high-class spa treatments while maintaining treatment rooms and the spa area to the highest standard. Contributed to setup and operations for a newly formed spa and managed stock control.

Spa Treatments Treatment Room Hygiene Spa Area Presentation Stock Control Quality Standards

Self-Employed Sports Therapist

Self-Employed

Jun 2021 - Oct 2022 (1 year 4 months)

Managed appointment calendars, scheduled client treatments, and organised client profiles and programmes. Provided training and rehabilitation, handled client referrals, and completed related admin and self-assessment tasks.

Appointment Scheduling Treatment Programming Training And Rehabilitation Client Referral Admin Tasks

Leisure Assistant

Peebles Hydro

Nov 2019 - Jun 2021 (1 year 7 months)

Provided pool responder and first aid cover while supporting gym and leisure operations. Completed admin and memberships, assisted with fitness programme design, and supported fitness and class instruction.

Pool Safety Coverage First aid Membership Administration Program Design

Store Colleague

Pets at Home

Jan 2018 - Jan 2019 (1 year)

Provided animal care and advice and supported retail sales in a customer-focused store environment. Managed stock and helped maintain a warm, friendly experience for visitors.

Stock Management Customer Service Store Environment Upkeep Product Knowledge

Spa Reception/Therapist

Stobo Castle Health Spa

Jan 2017 - Jan 2018 (1 year)

Acted as the first point of contact for day guests and treatment enquiries, managing bookings and treatment requests. Delivered massage therapy and handled client management, confidentiality, conflict/dispute support, cash handling, and end-of-day processing.

Spa Reception Massage Therapy Confidentiality Client Management Cash Handling

Reservations & Reception

Stobo Castle Health Spa

Jan 2002 - Jan 2011 (9 years)

Greeted and welcomed guests and directed visitors and calls appropriately. Handled end-of-day cash and banking, managed filing, and dealt with complaints professionally and calmly.

Guest Reception Call Screening And Forwarding Complaint Handling