Open to opportunities

Rica User

@ricauser

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Administrative and customer-focused professional skilled in remote support, scheduling, and accurate data handling.

United Kingdom

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What I'm looking for

I’m looking for remote, flexible, part-time administrative support (4–5 hours/day, Monday–Friday). I want a varied role with a friendly team, where I can use my communication, accurate data entry, and independent workload management—while learning your hospitality back-office systems.

I’m a reliable, customer-focused professional with strong experience in reception, administration, and remote support. I handle enquiries by phone and email, manage appointments and diaries, complete data entry, prepare invoices and quotations, and maintain confidential records with a GDPR-aware approach.

Across busy front-desk and remote-from-home roles, I’ve built a reputation for calm, professional communication and accurate record keeping in fast-paced environments. I’m highly organised and adaptable with digital systems—especially Microsoft Word and Outlook—and I’m now seeking flexible, part-time remote work where my attention to detail and independent working style can add value.

Experience

Work history, roles, and key accomplishments

Receptionist

Mydentist

Jun 2024 - Jul 2026 (2 years 1 month)

Managed front-desk operations in a busy dental practice, handling high volumes of patient enquiries. Scheduled appointments, maintained accurate patient records, processed payments, and supported clinicians and management while handling confidential information securely.

Customer Service Appointment Scheduling Data Entry Record keeping Payment Processing Confidential Information Handling (GDPR)Administrative Support Microsoft Word Outlook

Receptionist

Travelodge (Orchard Park)

Feb 2023 - Nov 2024 (1 year 9 months)

Provided customer service as a hotel receptionist, welcoming guests and managing check-ins and bookings. Handled phone calls and email correspondence, and supported reception and bar teams during busy periods while resolving customer issues.

Customer Service Check In Support Booking Management Phone Support Record keeping Teamwork Time Management Multitasking

Housekeeping

Cambridge Belfry Hotel

Nov 2022 - Jan 2023 (2 months)

Maintained cleanliness standards in guest rooms while managing time to meet daily targets. Demonstrated attention to detail and reliability in a hotel environment.

Housekeeping Attention To Detail Time Management Reliability

Secure Receptionist

Kneesworth House Hospital

Aug 2022 - Oct 2022 (2 months)

Handled reception enquiries and visitors by answering phones and scheduling appointments. Coordinated vehicle schedules across wards and managed secure access and patient-related documentation, including staff absence communications.

Phone Support Appointment Scheduling Visitor Inquiries Support Schedule Coordination Staff Absence Communication

Self-Employed Receptionist

Self-Employed

Nov 2021 - Jul 2022 (8 months)

Provided remote receptionist and administrative support from home, including answering enquiries and managing schedules. Prepared invoices and quotations and supported service promotion via basic online advertising.

Appointment Scheduling Client Scheduling Invoicing Quotations Online Advertising

Health Care Assistant

Various Care Homes

Apr 2016 - Sep 2019 (3 years 5 months)

Supported residents with personal care and daily living tasks, including meal preparation and feeding. Worked as part of a team in demanding care environments while maintaining dignity, safety, and confidentiality.

Teamwork