Open to opportunities

Kayla Davis

@kayladavis4

Message

I deliver empathetic customer service, appointment coordination, and efficient reception support.

United Kingdom

Message

What I'm looking for

I'm looking for a customer-focused role where I can use appointment coordination, administration, communication and empathetic problem-solving skills in a busy, supportive environment.

I've managed high-volume calls, appointments, clinician diaries and confidential client records at Ultra Hair Clinic, helping create a professional and positive client experience from arrival to departure.

Across retail, hospitality and automotive customer service roles at TK Maxx, The Trocadero, JD Sports and Olympic Auto, I've resolved enquiries, processed payments, handled bookings and built rapport through active listening. I'm a Psychology undergraduate who brings calm organisation, clear communication and empathy to fast-paced customer-facing environments.

Experience

Work history, roles, and key accomplishments

Receptionist

Ultra Hair Clinic

Mar 2025 - Apr 2026 (1 year 1 month)

Managed high volume of inbound calls, emails, and face-to-face enquiries. Scheduled and managed client appointments, maintained confidential records, and supported the clinical team.

Customer Service Inbound Calls Appointment Scheduling CRM Microsoft Office Administrative Support GDPR Confidentiality Problem Solving Time Management Teamwork Record keeping

Education

Degrees, certifications, and relevant coursework

Birmingham City University

Bachelor of Science, Psychology

2022 -

Pursuing a BSc (Hons) in Psychology with relevant modules including Consumer Behaviour, Research Methods, Data Analysis, Human Decision-Making, and Communication & Behavioural Psychology.