Mia Fabrizi
@miafabrizi
Dedicated customer service professional with over four years of experience.
United KingdomWhat I'm looking for
I am a dedicated customer service professional with over four years of experience in resolving customer issues and enhancing satisfaction through effective communication. My role as a Receptionist and Administrative Assistant at David Lloyd Leisure has allowed me to provide front-of-house assistance for over 8,000 members, ensuring smooth daily operations and a welcoming environment.
Throughout my career, I have excelled in communication, providing prompt and professional assistance to clients and colleagues in person, via telephone, and through email. I take pride in my ability to cultivate member relationships and improve engagement, which has significantly increased service quality and customer satisfaction. My commitment to mental health awareness and inclusion has also led me to coordinate workshops and initiatives aimed at promoting positive mental health within the workplace.
Experience
Work history, roles, and key accomplishments
Mental Health Inclusion Resource Group Member and Coordinator
David Lloyd Leisure
Jan 2023 - Present (2 years 5 months)
Collaborated with a global team to enhance employee knowledge of EDI practices and combat mental health stigma. Organized and led 1-1 wellbeing sessions and national workshops promoting positive mental health. Advocated for legislative changes and ran club conferences to foster a supportive employee environment.
Spa Host
David Lloyd Leisure
Jan 2022 - Present (3 years 5 months)
Provided premium customer service and individualized experiences, ensuring adherence to Health and Safety regulations. Conducted regular sales tours for prospective clientele, maintaining a welcoming front-of-house environment. Cultivated strong member relationships, significantly improving engagement.
Receptionist/Administrative Assistant
David Lloyd Leisure
Jan 2021 - Present (4 years 5 months)
Provided front-of-house assistance to over 8,000 members and senior management, coordinating schedules and correspondence for smooth daily operations. Maintained meticulous records, minimizing errors and enhancing productivity. Excelled in communication, offering prompt and professional assistance to clients and colleagues across various channels.
Education
Degrees, certifications, and relevant coursework
Langley Park School for Girls
A Level, Philosophy and Ethics, English Literature and Language, Psychology
Grade: B
Achieved A Levels in Philosophy and Ethics (B), English Literature and Language (B), and Psychology (B).
Langley Park School for Girls
GCSE, English, Mathematics
Grade: A* in English, B in Mathematics
Completed GCSEs with grades including A* in English and B in Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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