Charlie Blackford

Currently working as a full-time Receptionist/Admin Assistant, managing a wide range of tasks including calls, invoicing, post, and medical appointments. Responsible for resident billing, liaising with head office and families, and tracking monthly expenditures.

Positively supported residents' mental and physical well-being by creating and planning activities based on individual and group needs. Organized events, booked external entertainment, and arranged community trips.

Managed retail and sales operations, providing product information, tips, and upselling to achieve high targets. Handled monthly and weekly paperwork, answered phones, sent emails, and processed refunds and exchanges.

Worked full-time as a bridal sales consultant, selling bridal gowns and upselling related items like veils and headwear. Processed orders, handled payments, managed administrative tasks, and ran social media accounts.

Managed a demanding role focused on administration and telephone-based tasks, including general inquiries and appointment booking. Initiated mortgage applications, performed credit checks, and updated case management systems.

Provided outstanding customer service, addressing product complaints and helping customers find suitable products. Completed all account paperwork on time, met targets, and managed business needs.

Managed the Max Factor account, maintaining high customer service standards and meeting sales targets. Attended company meetings to exchange product information and coordinate activities with other departments.

Worked as a Customer Assistant primarily at the Fragrance counter, providing excellent customer service and achieving sales targets. Handled daily operations including cleaning, cashing up, and managing store keys.

Performed beauty treatments on clients in a relaxing environment, managing individual clients and spa visitors. Focused on encouraging re-bookings, maintaining professionalism, and meeting targets.

Performed cashier duties, including greeting customers, processing transactions, and issuing receipts, refunds, or change. Assisted with stocking shelves and handling customer inquiries.

Completed an NVQ in Full Body Massage, gaining practical skills and theoretical knowledge in various massage techniques. Focused on client comfort and professional application of treatments.

Achieved NVQ Level 3 in Beauty Therapy, developing advanced skills in a wide range of beauty treatments. Focused on client consultation, treatment planning, and professional service delivery.

Obtained NVQ Level 3 in Customer Service, focusing on effective communication, problem-solving, and building strong customer relationships. Developed skills in handling inquiries and ensuring customer satisfaction.

Completed an NVQ in Reception Work, acquiring essential administrative and front-office skills. Focused on managing calls, handling inquiries, and maintaining an organized reception area.

Achieved Key Skills Level 2 in Maths and English, strengthening foundational academic abilities. Developed practical skills in numeracy and literacy for everyday and professional contexts.

Obtained NVQ Level 2 in Beauty Therapy, gaining foundational skills in various beauty treatments. Focused on practical application and client care within a salon environment.

Completed an NVQ in Health & Safety, focusing on workplace safety regulations and best practices. Gained knowledge in risk assessment and maintaining a safe working environment.

Grade: D-B

Achieved GCSEs in Maths, English, Science, Dance, ICT, Child Development, and Travel & Tourism. Developed a broad academic foundation across various subjects.