Open to opportunities

Chiedza Melissa Mudzana

@chiedzamelissamudzan

Message

Customer-focused hospitality and retail professional with strong teamwork and sales results.

United Kingdom

Message

What I'm looking for

I seek a customer-facing role where I can lead small teams, manage events/bookings, drive sales growth, and develop operational skills in a supportive, growth-oriented company.

I am a customer-focused hospitality and retail professional with hands-on experience leading small teams, managing bookings and events, and consistently improving sales and service metrics. My background combines practical front-line roles with project work from my MSc in International Business, where I contributed to a team delivering a 55% YoY growth plan for a brewery case study.

I bring strong communication, time management and client-facing skills developed in fast-paced restaurants, retail environments and sports therapy settings. I am scholarship-recognised, multilingual, and proficient with Excel, SPSS and other tools, and I seek roles where I can apply my service orientation, planning skills and commercial understanding to drive customer satisfaction and measurable business results.

Experience

Work history, roles, and key accomplishments

Waitress / Team Member

Youngs' Pubs

Sep 2021 - Sep 2024 (3 years)

Led shift teams of 5, managed bookings and events, and improved peak-hour efficiency to reduce wait times; increased holiday sales target of £15,000 by 13% and busy-service sales by 16%.

Customer Service Team Leadership Event Coordination Conflict Resolution Time Management

Sports Massage Therapist

Coventry University

Feb 2022 - Apr 2022 (2 months)

Delivered 30-minute therapy sessions, communicated client needs effectively, and maintained a welcoming environment to improve client comfort and outcomes.

Client Communication Empathy Time Management

Massage Therapist

Nuneaton Old Edwardians RFC

Oct 2020 - Dec 2020 (2 months)

Provided massage therapy at tournaments and practices, managing time under fast-paced conditions and improving rapport through active listening and empathy.

Time Management Active Listening Empathy

Retail Assistant

Primark

Jul 2016 - Sep 2020 (4 years 2 months)

Maintained organized stockroom and supported high-volume customer transactions, improving access to inventory and enhancing customer satisfaction during peak periods.

Stock Management Visual Merchandising Customer Service Peak Period Operations Teamwork

Education

Degrees, certifications, and relevant coursework

Hult International Business School

Master of Science, International Business

Activities and societies: Member of Women in Business Club and Travel and Tourism Club; awarded Women in Business Scholarship and Social Impact Scholarship.

Master of Science in International Business with coursework in sales management, operations strategy, product and brand management; active in Women in Business and Travel and Tourism clubs and recipient of Women in Business and Social Impact scholarships.

Coventry University

Bachelor of Science, Sports Therapy

Activities and societies: Member of One World Society, Global Leaders Programme, and Fashion Society; Global Leaders Programme participant.

Bachelor of Science in Sports Therapy with participation in the Global Leaders Programme and coursework in business skills for sports therapists, management of sport and exercise.