Sarah-Jane Falconer

Delivered consistent customer service through various channels, including face-to-face, phone, and email. Handled banking, daily monetary intake, invoicing, and payment collection.

Provided constant client service via phone, email, post, and Teams calling. Managed various projects to ensure timely and appropriate contributions.

Provided high standards of service to customers, including VIP clients, in a fast-paced environment. Managed bookings and customer inquiries efficiently.

Gained extensive customer service experience through direct communication with exhibitors, delegates, and customers. Trained new staff members in various tasks, including till operation and drink pouring.

Gained excellent customer service skills through face-to-face contact with customers, providing travel information and solving problems. Developed telephone communication skills by booking trips and handling cash.

Developed key customer service skills through excellent communication and a thorough understanding of the menu. Assisted in training new staff members and monitored kitchen stock levels.

Gained customer service experience through extensive menu knowledge and effective information retention. Developed adept telephone communication skills by taking orders quickly and efficiently.

Grade: 2:2

Achieved a 2:2 Bachelor's Degree with Honours in Health Sciences. Currently pursuing a second bachelor's degree in Computing & IT to expand knowledge in the field.

Completed a Diploma of Education focusing on Biomedical Science. Gained foundational knowledge in biological and medical sciences.

Completed secondary education with a focus on sciences and humanities. Achieved 1 Advanced Higher in Biology, a Science Baccalaureate, and 7 Highers in various subjects.