Open to opportunities

Katie Cottrrell

@katiecottrrell

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Dedicated healthcare customer-facing professional skilled in patient care, appointments and team leadership.

United Kingdom

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What I'm looking for

I seek a patient-facing role in private healthcare or clinical operations with growth opportunities, team leadership, and a focus on quality care.

I am a self-driven healthcare and customer service professional with extensive experience in fast-paced private clinical and hospitality environments. I have progressed into leadership roles—managing reception teams, coordinating clinical diaries, training staff on practice systems, and ensuring high standards of patient care and operational accuracy.

My strengths include excellent communication, strong organisation, and commercial awareness: I proactively promote services and manage stock and bookings to maximise outcomes. I am First Aid trained and proficient in Microsoft Word, Excel, Outlook and One Retail, seeking a role that supports continued career progression in private healthcare or patient-facing operations.

Experience

Work history, roles, and key accomplishments

Current

Branch Co-ordinator

Current

Hidden Hearing

Nov 2023 - Present (2 years 4 months)

Manage appointment diaries, confirm/reschedule bookings to maximise sales, and provide premium patient care while promoting wellness programs and ensuring branch brand standards.

Appointments Patient Care Sales Promotions Inventory Management Microsoft Office

Lead Receptionist

Bupa Dental Care

Feb 2021 - Nov 2023 (2 years 9 months)

Led reception team, coordinated treatment scheduling and aftercare, managed daily financial transactions, and trained staff on practice systems to ensure efficient patient experience.

Team Leadership Dentally Scheduling Cash Handling Confidentiality Practice Coordination

Receptionist

Kingfisher Hotel Golf and Country Club

Aug 2020 - Feb 2021 (6 months)

Managed billing and night auditing, handled group bookings and guest queries, and completed shift handovers to support smooth front desk operations.

Billing Night Audit Reporting Cash Handling Customer Service

Lead Receptionist

Best Western Plus Magnolia Park

Dec 2018 - Jun 2020 (1 year 6 months)

Supervised reception operations, managed guest check-outs and payments, coordinated feedback with management, and maintained professional handling of guest complaints.

Payment Processing Complaint Resolution Stock Ordering

Cleaning Assistant

Bell Hotel

May 2018 - Aug 2018 (3 months)

Performed full-time cleaning duties to maintain hotel hygiene and presentation standards during peak season.

Cleaning Time Management Attention To Detail Teamwork

Cleaning Assistant

Five Arrows Hotel

Apr 2017 - Oct 2017 (6 months)

Carried out cleaning and upkeep tasks to support front-of-house standards and guest readiness across the property.

Cleaning Housekeeping Time Management Attention To Detail Teamwork

Education

Degrees, certifications, and relevant coursework

Waddesdon Church of England School

Secondary Education (AS Levels & GCSEs), General Secondary Education

2010 - 2017

Activities and societies: AS Levels: Psychology (B), Physical Education (B), Health and Social Care (B); GCSEs: Photography (A*), English Literature (A), English Language (A), Science (A), Physical Education (A), Mathematics (B).

Completed secondary education including AS Levels and GCSEs with focus on Psychology, Physical Education, and Health and Social Care.