Open to opportunities

Kayleigh Thera

@kayleighthera

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Customer-focused receptionist and digital marketer who streamlines operations and boosts brand engagement.

United Kingdom

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What I'm looking for

I’m looking for a fast-paced role where I can combine front-desk excellence with digital marketing support—delivering outstanding customer service, improving workflows, and growing brand engagement through clear communication and strategic outreach.

I’m a versatile, motivated professional with a strong track record in customer-focused environments, administrative support, and creative design. I’ve delivered outstanding service while coordinating front-desk operations, greeting guests professionally, managing reservations, and maintaining high service standards. I also streamline office workflows through effective filing and data digitisation, including optimising courier procedures to improve administrative throughput.

I bring marketing and PR capability to the role as well—analysing audience data trends, designing digital marketing assets, and running social media campaigns to grow brand reach. Alongside hospitality experience (including cash handling, POS use, inventory management, and compliance with alcohol awareness and food hygiene requirements), I’m committed to clear communication, time management, and adding immediate value within a dynamic team.

Experience

Work history, roles, and key accomplishments

Hostess

Habbibi

Jun 2025 - Apr 2026 (10 months)

Greeted guests and improved customer experience through seating arrangements and a smoothly managed reservation system. Handled telephone enquiries, processed payments, and maintained guest rapport.

Seating Arrangement Support Customer Service Payment Processing

Bar Tender

Habbibi

May 2025 - Apr 2026 (11 months)

Prepared and served drinks while following alcohol awareness procedures to prevent excessive intoxication. Completed opening/closing duties, maintained stock and inventory, and ensured compliance with relevant service regulations.

Alcohol Awareness Procedures Opening And Closing Duties Cash Drawer Preparation Bar Setup Bar Hygiene And Presentation Customer Service

Receptionist

Castlefield Estates

Jun 2025 - Mar 2026 (9 months)

Managed the front desk for guest/client visits, including meeting room bookings and office file organization. Supported office administration and improved workflows through filing, data digitisation, and courier coordination.

Front Desk Support Guest Reception Meeting Rooms Booking Office Administration Customer Service Cash Handling COURIER

Bar Server

Simmons

Oct 2021 - Jul 2024 (2 years 9 months)

Served guests at the bar by preparing drinks, maintaining menu and promotional knowledge, and providing attentive table service. Followed hygiene and safe serving requirements, including ID checks and discontinuing service to inebriated customers, and handled POS and payments.

Drink Preparation Order Taking Bar Hygiene Monitoring Guest Behaviour Mixed Drink Preparation POS systems Keg Changing

Bar Server

Stonegate

May 2020 - Sep 2021 (1 year 4 months)

Provided bar service by preparing mixed drinks and serving beer, wine, and non-alcoholic beverages, while maintaining up-to-date knowledge of promotions and menu changes. Processed POS payments and supported bar stock levels through daily replenishment and closing duties.

Mixed Drink Preparation Beer Wine Non Alcoholic Service POS systems Customer Service Monitoring Guest Behaviour stock replenishment Inventory And Closing Duties

Website Designer

Finservexperts

Jan 2020 - Jun 2020 (5 months)

Collaborated with planning, development, and production teams to support product evolution. Created website designs and animations and helped develop ways for people to get COVID passports using prototypes for pre-implementation testing.

Website Design Prototyping Animation Design Visual Design Multimedia Technology Awareness COVID Passport Solution Design Support

Volunteer Helper

Untitled

Jun 2019 - Jul 2019 (1 month)

Supported community outreach by engaging participants, assessing needs, and providing personalised help. Assisted with teaching and tutoring, distributed food to families in need, and supported students with activities and supervision.

Community Outreach Participant Engagement Tutoring Student Mentoring

Volunteer Youth Worker

Royal Docks Learning & Activity Center

Jan 2019 - Apr 2019 (3 months)

Supported children with activities and care during working holidays, working alongside volunteers to run youth clubs. Followed safeguarding guidance, modelled positive behaviour, and helped young people build life skills through educational play.

Youth Club Support Childcare Support Safeguarding Awareness Life Skills Education

Sales Assistant

Animal

Jan 2018 - Oct 2018 (9 months)

Assisted customers with merchandise selection, completed purchases, and managed till operations using POS systems. Supported loyalty program sign-ups, handled returns, and maintained stock levels and store presentation standards.

Customer Service Merchandising POS systems Till Systems Mobile Payments Product Knowledge

Volunteer Marketing Assistant

DFR

Jun 2026 - Present (1 month)

Supported digital marketing and outreach by analysing audience data trends and designing marketing assets. Coordinated social media campaigns and helped support community fundraising and events.

event support