Kylena Lee

I’m an Administrative and Operations Professional with 15+ years of experience supporting business operations, customer service, office management, compliance, and team coordination. I bring a proven track record of keeping high-volume operations running smoothly while maintaining strict professionalism and discretion.

In my Customer Care Manager / Insurance Claims Manager role, I coordinate schedules, meetings, and daily operational activities in a high-volume environment. I manage sensitive customer and business information to ensure compliance with company policies and regulatory requirements, while maintaining accurate documentation and case files across multiple systems.

I prepare reports, track performance metrics, analyze operational data, and provide recommendations that improved customer satisfaction scores to 98%. I also support onboarding, training, and development for new team members, ensuring adherence to organizational standards and procedures.

I’m recognized for strong organizational skills, attention to detail, and the ability to manage multiple priorities in fast-paced environments. Previously, as an Insurance Biller / Office Manager, I managed daily office operations, supported HIPAA-compliant records maintenance, streamlined workflows, and contributed to an 80% reduction in claim rejections.