Open to opportunities

Sheona Little

@sheonalittle

Message

Experienced office manager and administrative coordinator driving efficiency and customer service.

United States

Message

What I'm looking for

I seek a role where I can apply operational and administrative leadership, improve processes, mentor staff, and contribute to customer-focused, efficient workflows.

I am an experienced office manager and administrative coordinator with over ten years of experience creating structured work environments and improving departmental efficiencies.

I have a proven track record using strong personnel, communication, and organization skills to lead teams, negotiate claims, and deliver high-quality customer experiences.

My background includes claims review and processing, recruitment outreach, clerical and billing support, inventory purchasing, and vendor negotiation, with hands-on use of systems such as Workday, SAP, QuickBooks, and Microsoft Office.

I am driven, highly self-motivated, a collaborative team player with excellent work ethic, and focused on achieving business objectives and profit margins through operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Cut Creator

Nov 2019 - Present (5 years 11 months)

Managed office operations, procurement, inventory and vendor negotiations while coordinating maintenance and producing communications for shareholders to support operational efficiency and cost control.

Office Management Procurement Inventory Management Communication Accounts Payable Inventory Control

Administrative Coordinator

Cut Creator

Jun 2016 - Nov 2019 (3 years 5 months)

Supported recruitment outreach and ran seminars to build customer relationships while maintaining electronic and paper filing systems and preparing invoices for accounts payable. Streamlined clerical processes to support business objectives.

Recruitment Office Administration Invoicing Customer Relations Clerical Support Scheduling Communication

Customer Service Representative

Wipro Enterprises

Aug 2015 - Aug 2016 (1 year)

Reviewed, updated, and processed claims for Best Buy accounts ensuring compliance with OSHA and federal/state regulations, improving claim resolution quality and customer service. Analyzed claims and interpreted policies to represent parties effectively.

Claims Processing Compliance Customer Service OSHA Communication Data Entry Problem Solving

Education

Degrees, certifications, and relevant coursework

Georgia Gwinnett College

Bachelor of Business Management, Business Management

2011 - 2014

Activities and societies: Literature; Environmental conservation; Arts and craft; Yoga; Travel

Completed undergraduate coursework in business management with activities including literature, environmental conservation, arts and crafts, yoga, and travel.