Steven Swenson

I’m well organized, with great communication skills and a passion for helping others. I’m proficient in Microsoft Excel, Word, and Email, and I bring a service-first approach to every customer interaction.

In my current role as Claims Account Manager for National Guardian Life (September 2023–March 2026), I audit claims to ensure they are processed correctly according to state regulations. I also support Leadership with tasks to keep SOPs and industry regulations up to date, and I help resolve escalations when needed.

Previously, I worked as a Pharmacy Access Specialist at SSM Health (April 2022–May 2023), assisting patients with filing Prior Authorizations so they can get their prescriptions. I communicated with insurance companies and pharmacies to help ensure medications are approved, and I helped customers apply for grants for medicines they couldn’t afford.

Before that, I served as a Customer Representative at National Guardian Life (March 2019–February 2021), assisting customers with their policies. I trained over 20 new hires, collaborated with different departments to ensure customer needs were met, and consistently focused on customer service excellence and clear communication.