Miracle Fitzpatrick
@miraclefitzpatrick
Customer-focused administrative professional with health information and claims experience, delivering accurate, empathetic support.
United StatesWhat I'm looking for
I am a motivated administrative and customer service professional with an Associate of Applied Science in Health Information Management. I have experience managing high volumes of customer interactions, processing insurance claims, maintaining accurate records, and supporting office operations with strong attention to detail.
I consistently prioritize first-call resolution and regulatory compliance while meeting productivity and quality metrics. I bring dependable multitasking, clear communication, and a service-oriented mindset to roles that require accuracy, empathy, and efficient problem solving.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Copart
Aug 2020 - Present (5 years 6 months)
Provided professional inbound customer support with focus on first-call resolution, accurately documenting interactions and managing high-volume tasks to resolve issues efficiently.
Insurance Claims Specialist
Digitech
Nov 2021 - May 2022 (6 months)
Reviewed and processed denied, pending, and incorrectly paid insurance claims, communicated with carriers to resolve discrepancies, and prepared appeals while meeting productivity and quality metrics.
Administrative & Customer Service Assistant
Mitsan LLC
Apr 2019 - Sep 2021 (2 years 5 months)
Managed scheduling, communications, filing systems, basic bookkeeping, and provided customer support and follow-up to ensure client satisfaction while escalating issues as needed.
Assisted members with purchases and locating merchandise, resolved service issues, and promoted products and services to improve customer experience.
Customer Service Associate
Jimmy John's
Nov 2016 - May 2017 (6 months)
Greeted and served customers in a fast-paced environment, accurately entered orders, accommodated special requests, and maintained service area cleanliness to ensure timely high-quality service.
Education
Degrees, certifications, and relevant coursework
Liberty University
Associate of Applied Science, Health Information Management
Completed an Associate of Applied Science in Health Information Management in June 2022, focusing on health records and information systems.
Availability
Location
United StatesAuthorized to work in
Job categories
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