Open to opportunities

Myra User

@myrauser2

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Engaging administrator with a passion for team-driven success.

United States

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What I'm looking for

I seek a role that values collaboration, innovation, and offers growth opportunities.

I am an engaging and process-oriented professional with a proven ability to develop and drive teams toward ambitious performance. My unique skill set includes managing staff, payroll, compliance, and customer service, all while fostering an inclusive and innovative team culture. I thrive in dynamic environments where I can leverage my emotional intelligence and leadership skills to align with an organization’s vision and mission.

Throughout my career, I have excelled in various roles, including Claims Specialist at State Farm and Branch Coordinator at Apria Healthcare. My experience has equipped me with the ability to investigate claims, manage work queues, and facilitate timely processing of orders. I take pride in my attention to detail and my capacity to generate content concepts that resonate with organizational goals.

As I look to the future, I am eager to continue contributing to a collaborative environment where I can utilize my skills in management and operational excellence. I am committed to driving results and enhancing productivity through strategic planning and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Branch Coordinator

Current

Apria Healthcare

Jan 2019 - Present (6 years 5 months)

Managed outbound calls to patients and referral sources regarding order confirmation, documentation, insurance benefits, and scheduling. Facilitated timely order processing in partnership with qualification teams and collaborated with sales to obtain accurate documentation.

Order Processing Sales Support Documentation Management Billing Customer Service Reporting

Current

Claims Specialist

Current

State Farm

Jan 2022 - Present (3 years 5 months)

Investigated, evaluated, negotiated, and set claims, applying knowledge of policies, procedures, laws, and insurance regulations. Managed work through task-driven queues, supporting customers through personalized interactions and pivoting between multiple computer applications.

Negotiation Customer Service Conflict Resolution Documentation Claims Management

Administrator

Synergy Home Care

Jan 2018 - Dec 2019 (1 year 11 months)

Oversaw all phases of selling, service implementation, and business operations, including monitoring and managing accounts receivables using QuickBooks. Maximized productivity by monitoring employees and ensuring timely completion of job responsibilities.

Business Operations Accounts Receivable Quickbooks Staff Training Strategic Planning Operational Management Compliance

PHC Supervisor

Assist Med Inc

Sep 2011 - Mar 2015 (3 years 6 months)

Oversaw patient admissions for the PHC program and managed program coordination, adhering to all policies, procedures, and agency standards. Processed payroll and obtained authorization for HMO clients, ensuring adequate staffing for clients.

Payroll Processing Staffing Regulatory Compliance

Office Manager / Scheduling Manager

Synergy Home Care

Sep 2015 - Dec 2017 (2 years 3 months)

Provided proper staffing for clients and maximized operational efficiency by conducting employment verification, checking application references, and scheduling employees for orientation. Managed new client intake into Synergy Home Care Software (ERSP) and scheduled caregivers based on client needs.

Staffing Quality Assurance

Office Manager

Compassionate Care Hospice

Jan 2010 - Sep 2011 (1 year 8 months)

Maintained personnel records, including criminal background checks and abuse registry, and scheduled hospice daily assignments to ensure proper patient services. Validated vendor bills against documented services and supervised hospice aides in partnership with the Clinical Coordinator.

Personnel Management Scheduling Vendor Management Compliance Coordination

Certified Medical Necessity Coordinator

Praxair Health Care Services

Coordinated medical necessity for patients.

Medical Necessity Coordination Healthcare Regulations Documentation Compliance

Field Supervisor / Case Manager

Girling Health Care

Supervised field operations and managed cases for clients.

Field Supervision Team Leadership

Education

Degrees, certifications, and relevant coursework

Texas Department of Insurance

License, Insurance Adjusting

Obtained a TX All Lines Adjusters License, valid from March 28, 2022, to July 31, 2024. This license certifies the ability to investigate, evaluate, and negotiate various types of insurance claims.

Lamar University

Not Applicable, Business Finance

Completed 96 hours of coursework in Business Finance. This foundational education provided a strong understanding of financial principles and practices.