Princess Sonkarlay

I’m a detail-oriented administrative and customer support professional with over seven years of experience coordinating complex case activities, reviewing documentation, conducting research, resolving customer concerns, and maintaining confidential records in highly regulated healthcare environments. I’m recognized for analytical thinking, strong organization, and the ability to investigate issues, interpret documentation, and communicate findings clearly.

In my Care Coordinator role at Centene Corporation, I investigated member issues by reviewing documentation, eligibility information, and healthcare records to determine appropriate next steps. I conducted research to resolve account discrepancies while ensuring compliance with healthcare regulations, coordinated with providers and insurance representatives, maintained accurate case documentation, and protected confidential information in accordance with HIPAA requirements.

Earlier, as a Care Manager at Caring Senior Service and a Care Management Support Coordinator at SPNet Select Medical, I managed multiple client cases, completed timely documentation and service coordination, and prepared reports with detailed recordkeeping. I reviewed medical documentation, referrals, insurance information, and authorization requests for completeness and accuracy, investigated discrepancies, coordinated with providers to obtain missing information, and tracked case progress using multiple software systems.

Alongside my work, I’m completing a Master of Business Administration to strengthen analytical, organizational, leadership, and project management skills. I’m also coordinating complex healthcare services involving multiple providers, insurance companies, therapy organizations, and specialists—building the investigative, research, negotiation, and documentation skills I’m eager to apply to a career in insurance claims.