Open to opportunities

Allen Newsome

@allennewsome

Message

IT technician delivering reliable on-site/remote support while improving customer experiences.

United States

Message

What I'm looking for

I’m looking for an IT support role where I can deliver excellent end-user support, handle on-site/remote troubleshooting, and keep growing my technical skills while supporting teams with clear, timely communication.

I’m an IT Tech providing on-site and remote technical support, diagnosing and resolving hardware, software, and network issues with a strong focus on end-user satisfaction. I install, configure, and maintain computers, printers, routers, and peripheral devices to keep systems performing reliably.

Before transitioning into IT, I built a track record in customer-facing leadership through roles like Hospitality Manager and Executive Chef. In fast-paced, high-volume environments, I managed daily operations, trained teams, resolved concerns, and improved quality and efficiency under pressure.

I bring a practical, troubleshooting-first mindset along with proven technical fundamentals and certifications, including CompTIA A+ and ServiceNow-style ticketing workflows. I’m committed to continuously expanding my technical knowledge while delivering clear communication, timely issue resolution, and dependable service.

Experience

Work history, roles, and key accomplishments

Current

IT Tech

Current

Freelance

Dec 2025 - Present (7 months)

Provided on-site and remote technical support for residential and small business clients. Diagnosed and resolved hardware, software, and network issues, installed and maintained computer and peripheral equipment, and supported OS/software setup, backups, and malware remediation.

Remote Technical Support Computer Setup And Maintenance Router And Peripheral Maintenance Setup Data Backup Excel Outlook Teams Active Directory Remote Desktop Support DNS DHCP Password Reset And User Account Management

Current

Hospitality Manager

Current

NW FL Club

Nov 2025 - Present (8 months)

Managed daily operations in a fast-paced hospitality environment to ensure guest experiences. Led staff and cross-functional coordination, resolved customer concerns, coordinated scheduling, and maintained service, safety, and quality standards while supporting budgets and operational efficiency.

Hospitality Operations Cross Functional Team Leadership Scheduling coordination Budgeting Operational Efficiency Service quality Safety & Standards Problem Solving Organizational Leadership

Hospitality Manager

Vacasa

May 2017 - Nov 2025 (8 years 6 months)

Oversaw daily hospitality operations and led diverse teams to deliver strong guest experiences. Trained staff, handled customer service and conflict resolution, and managed scheduling, inventory, and compliance with company safety and policy standards.

Operations Management Staff Training Data Entry Customer Service Conflict Resolution Scheduling Inventory Management Compliance Management Quality Assurance Team Leadership

Executive Chef

Cuvee 30a

Jan 2014 - May 2017 (3 years 4 months)

Developed innovative menus and delivered exceptional dining experiences. Managed kitchen operations including culinary team leadership, inventory control, budgeting, staff recruitment/training, and food safety compliance.