Mike User
@mikeuser8
Motivated professional passionate about learning and self-improvement.
What I'm looking for
I am a motivated and growth-oriented professional with a strong passion for learning and self-improvement. My journey has been marked by diverse experiences in customer service, retail, and management, where I have honed my skills in communication, problem-solving, and team leadership. I thrive in dynamic environments and am eager to absorb new knowledge and develop new skills to deliver meaningful contributions.
In my recent role as a Customer Service Representative at Premiere Response, I effectively handled customer inquiries and resolved complaints through various channels, ensuring seamless support and continuity. My ability to maintain clear communication and document interactions accurately has been pivotal in providing exceptional service. Additionally, my experience as a Kitchen Manager at Chipotle allowed me to supervise and train team members, ensuring high performance and adherence to company standards while managing multiple tasks in a fast-paced environment.
With a B.S. in Computer Science and a minor in Computer and Information Systems, I have a solid foundation in technical skills, including Python, HTML, CSS, and MySQL. I am excited to leverage my background and skills in a role that fosters growth and innovation.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Premiere Response
Mar 2022 - Jul 2022 (4 months)
Handled customer inquiries through email, live chat, and phone, resolving various issues such as submission errors, address updates, and payment discrepancies. Accurately documented all customer interactions to ensure seamless support and continuity for future representatives.
Retail Sales Associate
Target
Nov 2021 - Feb 2022 (3 months)
Greeted customers and identified individual needs to provide personalized assistance, showcasing product features and conducting live demonstrations of tech products. Diagnosed and resolved technical issues affecting display units to maintain optimal customer experience.
Kitchen Manager
Chipotle
Nov 2017 - Jun 2021 (3 years 7 months)
Supervised and trained team members to ensure high performance and adherence to company standards, monitoring and enforcing compliance with established protocols. Resolved conflicts effectively and provided quick, practical solutions to unexpected challenges while leading a team in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
New Jersey City University
Bachelor of Science, Computer Science
2021 - 2024
Pursued a Bachelor of Science in Computer Science with a minor in Computer and Information Systems. Focused on foundational computer science principles and information systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
github.com/mikeVides/Traffic-ProjectJob categories
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