At Toast, I helped restaurants resolve hardware, software, networking, and inventory issues with its cloud-based POS system. I also helped customers design and update menus through the Toast app.
At LinkedIn, I provided phone, email, and chat support for Learning Solutions products, helping customers with product information and site navigation. I also helped businesses create learning courses and worked with other departments to address bugs and issues.
Earlier, I resolved video, internet, and telephone service issues at Cox Communications, and supported customers at MetLife with policy, coverage, billing, and service inquiries. My experience includes customer support across digital and phone channels, technical troubleshooting, and CRM tools including Zendesk and Salesforce.
