Open to opportunities

Alley Walls

@alleywalls

Message

Technical support specialist and customer service leader with 7+ years experience.

United States

Message

What I'm looking for

I’m looking for a customer-focused technical support role in a fast-paced environment where I can troubleshoot confidently, resolve concerns with empathy, and use reporting insights to continuously improve the customer experience.

I’m a call center technical support professional with 7+ years in high-volume, customer-facing environments. I troubleshoot technical issues by guiding customers through step-by-step processes, while maintaining accurate records and producing detailed insight reports to improve service.

Previously, I managed daily front-end operations and led a team of 30+ cashiers, combining coaching, scheduling, and conflict resolution to keep service strong. In every role, I focus on clear communication, fast problem-solving, and escalating complex cases appropriately to protect customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Call Center Technical Support Specialist

Current

First Source

Nov 2022 - Present (3 years 8 months)

Provided call center technical support by diagnosing issues and guiding customers through step-by-step troubleshooting. Managed customer interactions daily and maintained accurate records to support service improvements.

Technical Troubleshooting Customer Service Call Center Operations CRM Systems Multitasking Communication Conflict Resolution

Customer Service Manager

Walmart

Aug 2017 - Oct 2022 (5 years 2 months)

Managed daily customer service operations and led a team of 30+ cashiers in a fast-paced retail environment. Supervised performance, scheduling, and customer concern resolution to support efficient store operations.

Customer Service Call Center Operations Team Leadership Conflict Resolution Communication Active Listening Scheduling

Hostess

Willow Pond Restaurant

Apr 2016 - Aug 2017 (1 year 4 months)

Hosted and seated guests while coordinating guest needs to maintain smooth dining room operations. Handled guest concerns professionally and escalated issues as needed to ensure customer satisfaction.

Customer Service Communication Conflict Resolution Time Management Multitasking Active Listening