MGMichael Gray
@michaelgray1
Experienced IT support technician with over 10 years of expertise.
United StatesWhat I'm looking for
With over a decade of experience in IT support, I have honed my skills in troubleshooting hardware and software issues, providing exceptional customer service, and ensuring client satisfaction. My journey began with a degree in Occupational Science from Le Cordon Bleu College of Culinary Arts, which has equipped me with a unique blend of technical and interpersonal skills.
In my recent role as an IT Helpdesk Specialist for TSA, I provided technical support and remote activation for Apple devices, showcasing my ability to adapt to various technologies. My previous experience as a Technical Support Analyst at Waystar further solidified my expertise in resolving complex client issues through effective communication and problem-solving strategies. I am passionate about leveraging my skills to enhance user experiences and drive operational efficiency.
Experience
Work history, roles, and key accomplishments
IT Helpdesk Specialist
Apply Logic
Jan 2024 - Mar 2024 (2 months)
Provided technical support and password resets for TSA employees via phone, including remote activation for Apple devices and troubleshooting various issues for Windows, Apple, and BlackBerry devices.
IT Helpdesk Specialist
Apply Logic
Jan 2024 - Jan 2024 (0 months)
Provided technical support and password resets for TSA employees via phone. Troubleshot various issues for TSA-owned Windows, Apple, and BlackBerry devices.
Technical Support Analyst
Waystar
Jan 2023 - Jan 2024 (1 year)
Provided technical support for clients via phone, email, and chat, walking them through troubleshooting software or browser-based issues while utilizing multiple internal systems.
Technical Support Analyst
Waystar
Jan 2023 - Jan 2024 (1 year)
Provided technical support for clients via phone, email, and chat. Walked clients through troubleshooting software or browser-based issues.
Pastry Cook
Chateau Elan Winery & Resort
Feb 2021 - Feb 2022 (1 year)
Created high-end pastries and baked goods in quantities exceeding 150 per day, assisting with menu development for daily operations and large events.
Pastry Cook
Chateau Elan Winery & Resort
Feb 2021 - Feb 2022 (1 year)
Created beautiful, high-end pastries and other baked goods in quantities exceeding 150 per day. Assisted with menu development for large events.
Technical Support Agent
Agency Matrix
Mar 2014 - Jan 2021 (6 years 10 months)
Assisted clients with software feature setups, troubleshooting software issues, and managing client accounts while providing testing and quality assurance for new software updates.
Technical Support Agent
Agency Matrix
Apr 2014 - Apr 2020 (6 years)
Assisted clients with software feature setups and troubleshooting. Provided testing and quality assurance for new software updates.
Technical Support Agent
Phillips Electronics
Apr 2013 - Jan 2014 (9 months)
Provided technical support for customers via phone, email, and chat, maintaining knowledge of the newest Phillips products and procedures.
Technical Support Agent
Phillips Electronics
Apr 2013 - Jan 2014 (9 months)
Provided technical support for customers via phone, email, and chat. Maintained knowledge on the newest Phillips products and procedures.
Education
Degrees, certifications, and relevant coursework
LALe Cordon Bleu College of Culinary Arts
Associate of Occupational Science, Culinary Arts
2010 - 2012
Technician with over 10 years of experience assisting customers with various hardware and software related issues.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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