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Kyla UserKU
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Kyla User

@kylauser8

I support users by troubleshooting devices, software, printing, and everyday technical issues.

United States
Message

What I'm looking for

I'm seeking an IT Help Desk or Technical Support Technician opportunity where I can support users, troubleshoot hardware and software issues, build my IT skills, and contribute strong customer service and documentation abilities.

I've supported customers with technology-related printing, document formatting, and digital services at Staples while resolving issues and maintaining high customer satisfaction.

My experience across legal administration, retail, and customer support has strengthened my documentation, communication, recordkeeping, and problem-solving skills. I'm pursuing additional IT training and bring IC3 Digital Literacy GS6 certification across computing fundamentals, key applications, and online technologies.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IA

InfoTech Academy

Information Technology

Currently attending InfoTech Academy for IT training.

Wisconsin Lutheran College logoWC

Wisconsin Lutheran College

Bachelor of Arts, Politics & Law

Earned a Bachelor of Arts in Politics & Law with a minor in Criminal Justice from Wisconsin Lutheran College.

Indiana University South Bend logoIB

Indiana University South Bend

Certificate in Paralegal Studies, Paralegal Studies

Completed a Certificate in Paralegal Studies at Indiana University South Bend.

Tech stack

Software and tools used professionally

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