Kimberly Conte
@kimberlyconte
I resolve technical issues and support customers across software, devices, and tax preparation.
United StatesWhat I'm looking for
I've supported customers and representatives through technical issues involving computers, iPods, software, and remote assistance.
At Kelly Connect on the Apple project, I provided Tier 2 technical support, helped resolve issues, shared call feedback, and kept teams motivated.
More recently, I supported TurboTax customers at Concentrix by helping them set up software, complete parts of tax forms, and understand different forms.
With 20 years in customer service and technical support, I'm continuing my Business Administration studies and renewing my CompTIA focus because it is important in the information technology field.
Experience
Work history, roles, and key accomplishments
Remote tPA for TurboTax
Concentrix
Jan 2025 - May 2025 (4 months)
Assisted customers with TurboTax software setup and form completion, and answered questions about tax forms.
Tier 2 Technical Support
Kelly Connect
Aug 2015 - May 2020 (4 years 9 months)
Provided technical support to representatives and customers, resolving issues with computers and iPods, and offered feedback on call performance.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA (completed), Information Technology
2024 -
Returned to study CompTIA because it is important in the information technology field.
Scottsdale Community College
Associate's certificate, Interpersonal Communications
1999 - 2001
Earned an Associate's certificate in Interpersonal Communications from Scottsdale Community College from 1999 to 2001.
Rio Salado College
High school diploma or GED, General Education
1998 - 1999
Completed high school diploma or GED from Rio Salado College from 1998 to 1999.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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