Ernesto Abreu

I am an IT help desk technician who maintained a comprehensive knowledge base of software product applications, engineering and design practices, and networking protocols while logging tickets, creating knowledge base articles, and resolving customer issues at Apex Systems. I provide prompt troubleshooting and technical support to end users and aim to leverage my abilities to bring success to any team I am a part of.

Earlier roles as a Tent Manager and Sales Associate honed my customer service, team-building, and sales skills — I coached and motivated co-workers, implemented management and communication practices, and promoted visual presentation standards to drive sales. I am proficient with Microsoft Office, Windows, PowerShell, computer networking, help desk procedures, and software troubleshooting, and I enjoy resolving technical issues while delivering strong customer communications.