Open to opportunities

Muhammad Bey

@muhammadbey

Message

I resolve customer and technical support issues across healthcare, financial, legal, and corporate environments.

United States

Message

What I'm looking for

I'm looking for remote or hybrid customer, client, help desk, or technical support work where I can resolve issues professionally, support users clearly, work independently, and contribute across evening, weekend, or rotating schedules.

I've supported customers, employees, executives, and end users across healthcare, financial, legal, educational, and corporate organizations for more than 18 years in IT support and 16 years in customer service.

At Penn Medicine, Jefferson University Hospital, Cigna Healthcare, SEI Financial, SAP America, and the University Science Center, I handled desktop deployments, password and account access, ticketing, remote access, application troubleshooting, and customer education. I communicate technical concepts in customer-friendly language while maintaining accurate documentation and resolving issues professionally.

As an independent customer service professional with Uber Technologies and a legal document services professional with ProofServe Document Services, I manage changing priorities, strict timelines, confidential information, and client concerns independently.

I'm equipped for remote or hybrid support with a dedicated home office, high-speed internet, and availability for evening, weekend, and rotating schedules.

Experience

Work history, roles, and key accomplishments

Current

Legal Document Services Professional

Current

ProofServe Document Services

Jan 2022 - Present (4 years 7 months)

Provided legal document delivery services for attorneys, businesses, and courts while maintaining confidentiality, accuracy, and detailed documentation.

Confidentiality Record keeping Time Management Attention To Detail

Current

Independent Customer Service Professional

Current

Uber Technologies

Jan 2016 - Present (10 years 7 months)

Operated as an independent contractor providing transportation and customer service throughout the Greater Philadelphia region while maintaining consistently high professional standards.

Customer Service Navigation Systems Time Management problem resolution

Tier 1 Client / Employee Support

SEI Financial

Sep 2017 - Dec 2017 (3 months)

Reset passwords for clients, service advisors, and employees. Guided users through sign-on procedures for a new financial services portal and answered customer questions regarding portal operations and account access.

Customer Support Ticketing Systems Documentation Financial Services

Tier 1 IT Support Agent

University Science Center

Nov 2016 - Jan 2017 (2 months)

Monitored network management systems and escalated critical issues to IT operations staff. Responded to support tickets involving printer, desktop, and configuration problems.

Network Monitoring Ticketing Systems Printer Support Desktop Support

IT Support Agent

Jefferson University Hospital

Jun 2016 - Aug 2016 (2 months)

Participated in enterprise-wide Windows 7 upgrade and deployment projects. Imaged, re-imaged, and updated desktop and laptop computers across multiple hospital locations.

Imaging Deployment Hardware installation Inventory Management Customer Support

IT Support Specialist

Penn Medicine

Aug 2014 - Nov 2015 (1 year 3 months)

Supported Windows desktop refresh, replacement, and deployment initiatives. Performed imaging, software installation, and workstation configuration for healthcare staff.

Windows Imaging Installation Troubleshooting Virus Removal Excel Inventory Management

IT Support Specialist / Consultant

Self-Employed

Jan 2012 - Dec 2014 (2 years 11 months)

Provided Macintosh and PC support for business and residential clients. Performed computer repair, troubleshooting, and software support.

Computer Repair Troubleshooting Software support Web Design Consulting

IT Support Representative

Cigna Healthcare

Oct 2011 - Feb 2012 (4 months)

Supported private and corporate customers with password resets and account access issues. Troubleshot computer, secure email, and application problems.

Troubleshooting Customer Support Account Management Phone Support

IT Customer Support Specialist

VRW

Nov 2010 - Feb 2011 (3 months)

Verified client requests and project status information for business customers. Supported iPhone, iPad, BlackBerry, Android, and other mobile devices.

Mobile Device Support VPN Remote Access Database Management

Customer Service Agent

Philadelphia Tax Amnesty Program

Jun 2010 - Jul 2010 (1 month)

Assisted taxpayers with completing and processing tax amnesty forms. Answered questions regarding tax procedures, appointments, and payment requirements.

Customer Service Appointment Scheduling Front Office Support

Customer Service Agent

Aetna Health Care

Dec 2009 - Apr 2010 (4 months)

Contacted Medicare recipients to assist with medical and dental coverage enrollment. Maintained records, conducted follow-up calls, and researched available assistance programs.

Customer Service Medicare Enrollment Record keeping Follow up Research

Executive Assistant / Technical Support

Bradley Law Firm

Jan 2007 - Dec 2009 (2 years 11 months)

Provided technical support for laptops, desktop computers, printers, telephones, and software applications. Supported and upgraded Microsoft Office, Adobe products, operating systems, and computer hardware.

Technical Support Microsoft Office Adobe Products Hardware Troubleshooting Records Management Research Client Communication

IT Help Desk Support Agent

SAP America

Jul 2008 - Sep 2008 (2 months)

Supported more than 3,000 employees and clients with software deployment, email migration, and laptop access issues. Assisted users with password retrieval, wireless connectivity, TCP/IP, DNS, and application installation.

Help Desk Software Deployment Email Migration Wireless TCP IP DNS Installation Microsoft Office