Open to opportunities

Alex User

@alexuser12

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Heavily experienced IT tech seeking growth in IT-related positions.

United States

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What I'm looking for

I am looking for an IT position that fosters growth and skill development.

As an IT professional with extensive experience in technical support and hardware management, I have developed a strong skill set that allows me to effectively assist clients and train new employees. My current role at Premium IT Solutions has enabled me to supervise and train staff on over 20,000 jobs annually, ensuring that we meet our service level agreements while providing exceptional support.

Throughout my career, I have gained hands-on experience with a variety of hardware and software, including Cisco IT Essentials, Microsoft Office Suite, and various operating systems such as Windows, Mac, and Linux. My commitment to continuous learning is evident as I pursue further education in computer science and networking, which enhances my ability to troubleshoot and resolve complex technical issues efficiently.

Experience

Work history, roles, and key accomplishments

Current

IT Help Desk

Current

Premium IT Solutions

Jul 2021 - Present (3 years 10 months)

Currently working as an IT Help Desk technician, responsible for supervising and training new employees, handling hardware and software issues, and ensuring timely support for clients. Proficient in configuring and repairing various devices and maintaining service level agreements.

Help Desk Support Cisco IT Essentials Microsoft Office Suite Networking Customer Service Troubleshooting

Education

Degrees, certifications, and relevant coursework

Harvard University

Online Course, Computer Science

2023 - 2024

Successfully passed Computer Science 50. Displayed an understanding past my Networking experience, running cables, troubleshooting connections, activating current position and into software development and coding.