Open to opportunities

Kimberly Galeano Rubio

@kimberlygaleanorubio

CompTIA Security+ certified IT support professional specializing in end-user troubleshooting and Active Directory administration.

United States

Message

What I'm looking for

I’m looking for a help desk or IT support role where I can resolve end-user issues quickly, manage support tickets, and grow in Windows/Active Directory and security-focused troubleshooting within a team that values clear communication.

I’m a CompTIA Security+ certified IT support professional with hands-on experience supporting end users and troubleshooting technical issues. I focus on fast, accurate resolution through strong communication and problem-solving, backed by Active Directory, Windows Server 2022, ServiceNow, Zendesk, Microsoft 365, and networking fundamentals.

I build practical, test-ready skills through my Active Directory home lab using Windows Server 2022 and VirtualBox, where I created and managed 15+ user accounts, security groups, and OUs, and supported AD DS and DNS configuration. I also practice real support workflows—user account management, password resets/unlocks, and connectivity or permission-related troubleshooting—documenting my process on GitHub to strengthen repeatable problem resolution.

In my customer-facing roles, I’ve supported high-volume operations and minimized downtime by stepping in with first-level technical assistance for workstations, mobile devices, printers, and Microsoft Office applications. I’m ready to contribute that same customer-focused support mindset to a growing IT team and manage support tickets with professionalism and urgency.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

Caliber Collision Center

Jun 2021 - Present (5 years)

Supported daily operations at a high-volume collision repair center, managing customer communications, scheduling, and documentation for 200+ repair orders per month. Provided first-level technical assistance for 30+ employees across workstations, mobile devices, printers, and Microsoft Office to minimize downtime.

end user support Troubleshooting Customer Communications Scheduling coordination Mobile Device Support Printer Support

Lead Media Director

Perception Works

Sep 2020 - Aug 2022 (1 year 11 months)

Led media production operations by managing digital workstations, editing software, and file management systems supporting 50+ client photography and media projects annually. Improved digital asset accessibility and version control to strengthen team collaboration and project delivery.

Digital Asset Management File Management Version Control Team Collaboration Documentation

Sales Associate

Lowe's Home Improvement

Dec 2020 - Jun 2021 (6 months)

Assisted 50+ customers per shift with product selection and technical questions in a high-volume retail environment while resolving issues to maintain service quality. Processed transactions and maintained accurate records handling cash, credit, and financing applications.

Customer Service Problem Solving Product Support Cash Handling Credit Processing Credit Applications Records Management