JFJena Belle Francisco
@jenabellefrancisco
Account specialist and customer service professional experienced in chargeback management.
PhilippinesWhat I'm looking for
I am an account specialist and customer-service professional with experience managing card chargeback disputes through pre-arbitration, meeting SLAs, and minimizing financial losses. I have worked in BPO technical support and escalations, progressed to tier 3 roles, and supported HR/recruitment and student guidance functions.
I bring strong communication, analytical, and organizational skills, proficiency with MS Office and tools like Hootsuite and Canva, and a record of recognition including a Cxellence award and certifications in virtual assistance. I am committed to delivering high-quality service, resolving complex issues, and supporting team objectives.
Experience
Work history, roles, and key accomplishments
JCManaged chargeback disputes through pre-arbitration by analyzing transactions, preparing documentation, and ensuring compliance with card network regulations to meet SLAs and minimize financial losses.
Guidance Office Intern
University of Cebu
Sep 2024 - Nov 2024 (2 months)
Conducted group and individual counseling, administered personality and IQ assessments, and planned student wellness programs and events.
BPO HR/TA Intern
TTech
Feb 2024 - Apr 2024 (2 months)
Assisted recruitment and onboarding by interviewing candidates, conducting background checks and assessments, and supporting HR operations using MS Office tools.
Customer Service Representative
Deca Homes
Aug 2021 - Mar 2022 (7 months)
Provided technical support and advanced tier-3 assistance, handled escalations and number-transfer PIN processes, and managed inbound/outbound customer interactions to resolve issues efficiently.
Education
Degrees, certifications, and relevant coursework
UCUniversity of San Carlos
Bachelor of Science, Psychology
2019 - 2024
Completed a Bachelor of Science in Psychology program with coursework and training in psychological assessment and student wellness interventions.
Universidad de Zamboanga - Ipil Campus
2018 - 2019
Attended university-level studies (program unspecified) at the Ipil campus of Universidad de Zamboanga for the 2018–2019 academic year.
SUSilliman University
2016 - 2018
Undertook studies at Silliman University in Dumaguete City from 2016 to 2018 (program unspecified).
Unspecified Senior High School (HUMSS)
Senior High School, Humanities and Social Sciences
2016 - 2018
Completed Senior High School in the Humanities and Social Sciences (HUMSS) strand between 2016 and 2018.
Zamboanga Sibugay National High School
Junior High School
2011 - 2016
Completed junior high school education covering foundational secondary-level coursework from 2011 to 2016.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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