Albert Vincent Pambid
@albertvincentpambid
Experienced customer support specialist and content moderator skilled in CRM, fraud analysis, and remote operations.
PhilippinesWhat I'm looking for
I am an experienced and reliable customer support specialist and content moderator with over 10 years in customer service, email handling, and content moderation. I consistently resolve complex issues efficiently, maintain high customer satisfaction, and perform effectively in fast-paced remote and office-based environments.
At TaskUs I managed approximately 150–180 tickets per day with an average accuracy score of 90%, conducted fraud investigations, processed refunds and account restorations, and collaborated across time zones using Zendesk and other CRM tools. I am seeking opportunities with a dynamic, forward-thinking company where I can contribute my expertise in customer support and remote operations while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
TAManaged 150–180 email support tickets daily with an average 90% accuracy, conducted fraud investigations and processed account restorations and refunds to improve platform trust.
TAAssisted riders by processing ride credits and refunds and resolving fare discrepancies to improve customer satisfaction and reduce escalations.
Customer Care Officer
Pilipinas Teleserv Inc.
Apr 2013 - May 2015 (2 years 1 month)
Provided back-office support for a major telecom handling postpaid plan adjustments, billing inquiries and electronic billing to improve account accuracy and payment timeliness.
Education
Degrees, certifications, and relevant coursework
ASAsian Institute of Computer Studies
Diploma in Business Information Management, Business Information Management
Completed a Diploma in Business Information Management at the Asian Institute of Computer Studies in 2010.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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