Jenny Rose Rapanan

I’m an experienced customer support professional with over three years of expertise handling international accounts across telecommunications and food delivery. I’m fluent in both voice and non-voice support, from high-volume live chat to email handling and outbound calls.

I consistently help customers resolve complex billing concerns, account issues, and service troubleshooting while maintaining strict performance standards. I’ve managed tasks like account verification, updates, and service-related concerns with a strong focus on accuracy and compliance.

I coordinate cross-team and external partner support to resolve issues that require deeper investigation, including fraud monitoring and account security review. I take pride in problem-solving in fast-paced environments, balancing multiple customer concerns while protecting service quality.

I’m driven by measurable outcomes—meeting and exceeding SLA, AHT, and KPIs—while still delivering a positive customer experience. I also bring strong productivity and communication tools proficiency, including CRM workflows and modern collaboration platforms.