At Apricity LLC, I handled customer emails and live chats through Zendesk, processing refunds, account updates, and order adjustments while helping ensure positive user experiences.
At Singapore Math Classes & Camps, I coordinated customer support and operations across scheduling, billing, enrollment, onboarding, and class logistics. I managed CRM- and project-driven workflows and maintained operational records using Google Workspace.
Earlier, I assisted AT&T, Sprint, and Telstra customers with billing and technical concerns, and resolved escalated issues. I was recognized for top QA scores, first-contact resolution, and overall performance.
As an ESL Tutor & Trainer with Elamp, Acadsoc, and Altoral, I taught English to students of all ages across Asia, mentored new teachers, and contributed to improving tutorial materials. I also facilitate weekly gatherings for working mothers at Identity Church Iligan.
