Rachel Alovera
@rachelalovera
I deliver empathetic omnichannel customer support for global subscription, billing, and order clients.
PhilippinesWhat I'm looking for
I've supported global customers remotely for more than 15 years, handling subscription questions, billing assistance, order troubleshooting, and account concerns across phone, chat, text, and email.
At BARK, I provide written and chat support for subscription clients, resolving inquiries with empathy, accuracy, and clear communication while maintaining high satisfaction scores.
With Language Trainers Australia, I managed onboarding and support for AU/NZ clients and coordinated schedules between clients and instructors. I've also supported US BestBuy customers with orders, billing, and shipment concerns, earning two Excellence QA Evaluation Awards.
My background also includes project coordination, executive assistance, VOIP and backend-system support, teaching, staff supervision, recruitment, and payroll support. I'm comfortable working day or night shifts aligned with international business hours.
Experience
Work history, roles, and key accomplishments
Happy Ambassador (Customer Support)
BARK
Mar 2021 - Present (5 years 6 months)
Provided chat and written support for subscription clients, resolving inquiries with empathy and accuracy while maintaining high satisfaction scores in a fully remote environment.
Sales & Language Course Coordinator
Language Trainers Australia
Aug 2010 - May 2026 (15 years 9 months)
Managed onboarding and support for AU/NZ clients via chat, email, and phone, coordinated schedules between clients and instructors, and ensured consistent communication and service quality.
English Teacher, Supervisor & Executive Assistant
LH Online
Feb 2008 - Jan 2011 (2 years 11 months)
Delivered tailored lessons and written feedback to Japanese students, supervised teaching staff, and assisted the CEO with recruitment and payroll.
Project Coordinator & Executive Assistant
SimpleBackOffice
Aug 2009 - Aug 2010 (1 year)
Coordinated projects and handled client-facing communication, managing backend systems, VOIP accounts, and digital support.
Online English Teacher
TutorABC / INSITE Outsourcing
Jan 2007 - Jan 2008 (1 year)
Provided online English instruction to students.
IT Staff
World Asia Light Lending Corporation
Jan 2007 - Dec 2007 (11 months)
Performed IT support duties.
Customer Service Representative
Teletech Cebu Inc.
Oct 2006 - Mar 2007 (5 months)
Supported US customers with orders, billing, and shipment concerns, and was awarded two Excellence QA Evaluation Awards for outstanding performance.
IT Intern
Western Wats Philippines
Jan 2005 - Dec 2006 (1 year 11 months)
Completed an IT internship.
Education
Degrees, certifications, and relevant coursework
University of Cebu
Bachelor of Science, Information Technology
2003 - 2007
Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge in computing and IT systems.
Teletech Cebu
ACE Training, Customer Service
2006 - 2006
Completed ACE Training, a professional development program focused on customer service excellence.
Asian College of Technology
Bachelor of Science, Computer Science
1999 - 2001
Studied Computer Science, building a strong base in programming and computer systems.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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