Sayrhil Reyes

I’m someone who gets things done quickly, keeps the team running smoothly, and turns challenges into wins. I strongly believe in always improving myself because there’s always room to grow.

In customer-facing work, I provided assistance to customers from the US, Australia, and New Zealand through phone, live chat, and email for a food delivery service. I handled payment concerns, promotional inquiries and subscription questions, ran fraud checks for account security, and resolved account, delivery, and order issues with coordinated follow-ups.

As I moved into support leadership, I helped multiple teams by monitoring Slack channels and live queues to ensure immediate resolution of complex cases. I tracked and analyzed key metrics—especially Average Handling Time—to support agents, de-escalated high-tension disputes, and guided teams toward First Contact Resolution.

Earlier, I managed daily office operations like answering phone calls, welcoming visitors, scanning and distributing mail, and drafting memos while maintaining Standard Operating Procedures. I also supported learning and growth as an ESL Tutor by adjusting lessons to different learning speeds and keeping a professional, culturally responsive standard.