Open to opportunities

Mary Crisel Klotzsche

@marycriselk

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BUSINESS ENGLISH TRAINER AND ASSESSOR / ESL TEACHER CUSTOMER SERVICE EXPERT

Philippines

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What I'm looking for

I am looking for a role that values continuous learning and offers opportunities for professional growth in an engaging environment.

I am a dynamic and adaptable professional with over 9 years of experience in customer service both locally and internationally and more than 9 nine years in ESL teaching. My expertise lies in delivering excellent client support, resolving issues efficiently, and fostering positive customer experiences. I have a strong focus on personalized learning and effective communication, which has allowed me to guide non-native English speakers of various ages and backgrounds successfully.

As a Business English Trainer and Assessor, I facilitate lessons that equip students for the challenges of globalization. I am known for my cultural sensitivity, strong interpersonal skills, and commitment to continuous growth and quality service. My teaching philosophy emphasizes engagement and tailored instruction, ensuring that each student receives constructive feedback to support their language development.

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Experience

Work history, roles, and key accomplishments

Current

ESL Teacher

Current

TutorABC

Aug 2024 - Present (1 year 3 months)

- Conducts online English lessons for children and adults using pre-designed materials.

- Assesses student skills and tailored lessons to match proficiency and learning pace.

- Provides constructive feedback to support continuous improvement and language development.

Online Learning Assessments Lesson Tailoring Communication

Current

Trainer and Assessor

Current

Bizmates Philippines Inc.

Jun 2022 - Present (3 years 5 months)

- Facilitates Business English lessons to equip students for globalization challenges.

- Conductes trial lessons for prospective students considering enrollment. Provided Free-Talk and Assist lessons.

Trial Lesson Facilitation Free Talk Lessons Assist Lessons

ESL Teacher

51talk Philippines Pte. Ltd.

Jan 2016 - May 2023 (7 years 4 months)

- Facilitated Free-Talk and regular ESL classes for diverse students, structuring daily instruction based on selected curriculum.

- Assessed student knowledge through engaging activities and feedback, identifying areas for enhancement.

ESL Free Talk Classes Assessments

Supervisor: Customer Service Specialist

Courts Singapore Pte. Ltd.

Nov 2012 - Dec 2015 (3 years 1 month)

- Managed daily store operations and supervised a team, ensuring high customer satisfaction by addressing queries and complaints.

- Formulated and executed sales strategies, consistently exceeding revenue targets and overseeing team schedules and performance evaluations.

Sales Strategy Customer Service Customer Support

Management Trainee

Everything With Fries (Awfully Chocolate Singapore)

May 2012 - Nov 2012 (6 months)

- Collaborated with trainees to exceed sales targets and ensure seamless restaurant operations, including opening and closing procedures.

- Supervised part-time staff, managed scheduling, and handled POS systems to ensure a top-notch customer dining experience.

Sales Targets Scheduling Customer Experience

Customer Service/Support Specialist

BPO Industry (Call Centre)

Sep 2006 - Apr 2012 (5 years 7 months)

- Delivered exceptional customer service across three major BPO companies, supporting customers with mobile plans, billing, and technical concerns.

- Maintained high professionalism and efficiency while resolving issues.

- Successfully up-sold products and services to customers.