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Kristen Duggan

@kristenduggan

I lead senior living operations, opening communities, improving occupancy, and maintaining compliant, high-quality resident services.

United States

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What I'm looking for

I'm looking to lead complex healthcare or senior living operations where I can improve performance, build reliable workflows, support teams, maintain compliance, and successfully open or strengthen communities.

I've led senior living communities across Massachusetts, including Aviva Country Club Heights, Wingate Residences, LCB Senior Living, HallKeen Management, and Atria Senior Living. At Aviva, I increased occupancy from 72% to 93% in seven months before becoming Executive Director.

I've opened and ramped multiple independent living, assisted living, and memory care communities, including Riverbend to 92% occupancy within 18 months. I manage operations, compliance, budgets, staffing, quality assurance, referral relationships, payroll, reporting, and cross-functional teams while keeping resident and family experience at the center.

Experience

Work history, roles, and key accomplishments

Executive Director

Aviva Country Club Heights

Jul 2024 - Jun 2026 (1 year 11 months)

Recruited as Sales Director to drive occupancy growth, increasing occupancy from 72% to 93% in seven months before assuming Executive Director role. Led daily operations for independent living, assisted living, memory care, and respite services, overseeing staffing, compliance, budgeting, and quality assurance.

Healthcare Operations Staff Management Compliance Budgeting Quality Assurance Customer Experience Vendor Management Payroll Administration Business Development Relationship Management

Executive Director

Wingate Residences at Haverhill

Sep 2019 - Aug 2023 (3 years 11 months)

Implemented and supervised quality assurance audits for multiple Massachusetts communities company-wide. Maintained full state, federal, and local regulatory compliance throughout the COVID-19 pandemic and managed daily operations of 69 apartments.

Quality Assurance Regulatory Compliance Staff Management Budget Management Financial Reporting Operations Management

Owner / Senior Advocate

Senior Placement Advocates, LLC

Oct 2018 - Sep 2019 (11 months)

Prospected for new business and generated referral relationships throughout the community. Guided seniors and their families through the entire senior living placement process, providing exceptional customer service and managing daily business operations.

Business Development Customer Service Referral Management Contract Negotiation Operations Management

Executive Director

Senior Living Residences at Forestdale Park

Dec 2017 - Sep 2018 (9 months)

Accountable for the success of a new assisted living community with 83 apartments from construction through opening and ramp up. Directed operations through staff management, expense control, vendor coordination, and service delivery, surpassing budgeted census consistently.

Operations Management Staff Management Vendor coordination Regulatory Compliance Customer Satisfaction

Senior Executive Director

LCB Senior Living

Jun 2016 - Dec 2017 (1 year 6 months)

Brought a new assisted living facility to the city featuring 90 apartments through construction, opening, and ramp up. Coordinated operations into one supportive community through staff management, expense control, and marketing strategies.

Operations Management Staff Management Marketing Regulatory Compliance Customer Satisfaction

Executive Director

The Residence at Riverbend

Jun 2013 - Jul 2016 (3 years 1 month)

Spearheaded a new assisted living community with 83 apartments, opening to 92% occupancy in 18 months. Organized operations into a cohesive community through staff management, expense control, and marketing strategies, earning 'Best Expense Control' award in 2015.

Operations Management Staff Management Marketing Regulatory Compliance Customer Satisfaction

Executive Director

Traditions of Dedham

Jun 2012 - Feb 2013 (8 months)

Accountable for all phases of operation and management of a 95-unit assisted living property. Preserved licensing and compliance with state and corporate directives, developed operational budgets, and managed the Federal Low Income Housing Tax Credit (LIHTC) program.

Operations Management Budget Management Regulatory Compliance Staff Management Marketing LIHTC

Executive Director

Hallkeen Management

Jun 2009 - Jun 2012 (3 years)

Headed all phases of operation and management of a 109-unit assisted living property. Provided development solutions for operational budget and capital requirements, formed marketing strategies, and excelled in program management for GAFC, PACE, and LIHTC.

Operations Management Budget Management Marketing Program Management Regulatory Compliance Staff Management

Community Business Director

Atria Senior Living

Sep 2006 - Jun 2009 (2 years 9 months)

Compiled and maintained resident data, handled accounts receivable and payable, and administered employment functions. Completed month-end close processes and directed all administrative staff and employee benefits.

Accounts Receivable Accounts Payable Human Resources Financial Reporting Staff Management

Community Sales Director

Atria Senior Living

Offered tours to prospective residents, effectively matching services to their needs and maximizing move-in potential. Maintained sales and referral databases, organized move-in paperwork, and generated weekly sales forecasts.

Sales Customer Service Referral Management Database Management Training Forecasting