Maquida Hanley
@maquidahanley
I've led senior living community operations, workforce performance, and resident experience for 10+ years.
United StatesWhat I'm looking for
At Springpoint Senior Living, I've led community operations, resident experience, workforce planning, and financial performance across senior living environments. I maintained 95%+ occupancy, led teams of 100+ employees, strengthened resident satisfaction, and partnered with residents, families, vendors, and healthcare teams to improve service delivery.
I've managed staffing, onboarding, scheduling, payroll reviews, compliance documentation, operational audits, KPI reporting, budgets, and vendor relationships. I use data-driven operational improvements to build high-performing teams, improve readiness, and support scalable community services.
Experience
Work history, roles, and key accomplishments
Executive Director | Community Operations & Resident Experience
Springpoint Senior Living
Jan 2019 - Dec 2025 (6 years 11 months)
Led workforce and operational activities supporting employees, residents, vendors, and cross-functional healthcare teams across senior living environments. Maintained 95%+ occupancy through proactive resident engagement and operational planning, and conducted regular operational audits to ensure accuracy and accountability.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master of Science, Industrial & Organizational Psychology
Master of Science in Industrial & Organizational Psychology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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