Open to opportunities

Krish Gupta

@krishgupta

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Customer-focused professional with over 2 years in customer support.

India

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What I'm looking for

I am looking for a role in a customer-focused environment that values service excellence and offers opportunities for growth.

As a dedicated customer service professional with over two years of experience, I have honed my skills in telecalling and customer support. My journey began at Squadstack, where I assisted customers in resolving technical issues and gathered valuable feedback. This role laid the foundation for my commitment to service excellence.

At Futwork, I took on the role of Senior Telecaller, where I not only met daily and weekly targets but also trained junior callers, significantly improving team efficiency. My current position at Amazon has further solidified my expertise, as I maintained high customer satisfaction scores and resolved over 50 daily delivery issues while achieving a 95% satisfaction score. I am eager to bring my customer-centric approach to a dynamic team.

Experience

Work history, roles, and key accomplishments

VCS Associate

Amazon - Development Centre India

Sep 2024 - May 2025 (8 months)

Maintained high customer satisfaction scores and followed up on complex issues. Resolved 50+ daily customer delivery issues, maintaining 95% satisfaction score. Assisted customers with returns, refunds, and escalations.

Customer Satisfaction Returns Processing Refunds Escalation Management Customer Support Zendesk Freshdesk

Senior Telecaller

Futwork (Formerly Frapp)

Oct 2023 - May 2024 (7 months)

Conducted outbound calls to customers and ensured service quality standards. Met daily and weekly targets while maintaining accurate records. Trained junior callers and improved team efficiency.

Outbound Calling Quality Assurance Record keeping Efficiency Improvement

Telecalling Executive

Squadstack

Nov 2021 - Jan 2023 (1 year 2 months)

Assisted customers in resolving technical and onboarding issues. Contacted users to gather data and feedback on services. Contributed to internal reporting and insights.

Technical Support Onboarding Data Collection Feedback Customer Service

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University (IGNOU)

Bachelor's of Business Administration, Business Administration

Currently pursuing a Bachelor's of Business Administration (BBA) degree, focusing on core business principles and management. Expected to complete the 3rd year of the program in 2025.