Krisha Marie Besanez

Answered customer questions about products, orders, and delivery; assisted with returns, refunds, and order tracking; responded to messages via chat, email, or social media; escalated complex concerns to supervisors; kept records of customer interactions; followed company guidelines to ensure quality service.

Provided support for wallet top-ups, money transfers, and remittances, ensuring all transactions were processed accurately and securely. Managed account-related queries, including password resets, account locks, and suspicious activity investigations.

Assisted customers with order-related inquiries, including order status, managed returns, exchanges, and refunds. Responded to customer inquiries through email ensuring quick and accurate resolutions. Managed billing adjustments and credits, ensuring they were accurately applied to customer accounts following policy guidelines. Reviewed and resolved issues related to refunds, chargebacks, or dispu

Followed company guidelines to authenticate documents, verifying identity through phone calls. Reviewed documents to ensure they met compliance requirements.

Handled incoming support requests via phone, ensuring timely and accurate responses to technical queries. Guided customers through troubleshooting steps, offering clear and concise instructions.

Completed a Computer Secretarial program at The University of Manila from 2008 to 2010.

Attended ANHS Muntindilaw Extension from 2004 to 2008.