Christine Jean Illustrisimo

I’m a Customer Service Representative and Virtual Assistant with over 5 years of experience supporting customers across reservations, technical troubleshooting, and e-commerce assistance. I’m known for handling diverse client needs while keeping communication clear, accurate, and fast.

From 2018–2020, I worked as a Support Specialist at Teleperformance, where I placed customer orders, tracked shipments, and issued refunds for damaged, incorrect, or lost items. I focused on resolving issues efficiently while keeping customers informed throughout the process.

In 2020–2021, I supported telecom customers at Concentrix, troubleshooting consumer WiFi, television, and account password issues. I also managed billing concerns and subscriptions, ensuring customers could regain access and understand charges without confusion.

From 2021–2024, I provided Reservation Support for airlines at Conduent via chat—booking flights, modifying reservations (cancellations, rebookings, seat assignments, special requests), answering flight status questions, and tracking delayed or lost baggage. As a Freelance Virtual Assistant in 2025, I managed order processing and fulfillment, used Shopify and WooCommerce alongside ERP for product/order management, handled customer communication with Tawk and Crisp, and coordinated tasks using Asana.