Customer Service Representative | Technical Support | Ecommerce | Healthcare representative
Open to opportunities
Apple Mae Bernardino
@applemaebernardino
Customer Support Specialist | E-Commerce Order, Refund & Billing Support | Technical Support | Zendesk | Voice, Chat & Email
PhilippinesWhat I'm looking for
I am a Customer Service and Technical Support professional with over four years of experience supporting customers across e-commerce, retail, gaming, and healthcare accounts.
My experience includes voice, chat, email, and non-voice support; order tracking; refunds; billing inquiries; account management and enrollment; sales support; customer documentation; and technical troubleshooting. I have supported Walmart customers, Xbox and Microsoft account users, FULLBEAUTY customers, and healthcare members.
I am familiar with Zendesk, Microsoft Excel, multichannel customer support, and fast-paced hybrid work environments. My strengths include clear communication, attention to detail, problem resolution, adaptability, and maintaining professional customer interactions.
I am currently pursuing full-time remote opportunities in e-commerce customer support, order management, virtual assistance, chat and email support, or technical support. I am available to work during US business hours.
Experience
Work history, roles, and key accomplishments
• Provided inbound voice support to healthcare members regarding billing, account enrollment, and general account inquiries.
• Managed customer concerns while maintaining accurate communication and organized case handling.
• Worked in a fast-paced customer-support environment requiring attention to detail and confidentiality.
customer service representative
iQor Philippines
May 2024 - Apr 2025 (11 months)
• Provided non-voice customer support for account, order, refund, billing, and delivery-related concerns.
• Reviewed customer information and assisted with order tracking and account inquiries.
• Guided customers through appropriate troubleshooting steps when required.
• Maintained clear, professional, and customer-focused written communication.
VG
• Delivered customer and technical support through chat, email, phone, and hybrid support channels.
• Troubleshot issues involving Xbox consoles, games, Microsoft accounts, and PC gaming.
• Communicated technical instructions clearly to customers with different levels of technical knowledge.
• Managed multiple concerns while maintaining organized case documentation.
customer service representative
iQor Philippines
Mar 2021 - Aug 2021 (5 months)
• Provided inbound voice support for customer service and sales inquiries.
• Assisted customers with product questions, order tracking, refunds, and account concerns.
• Processed customer requests accurately while maintaining professional phone communication.
• Supported sales-related interactions and helped customers identify appropriate next steps.
Education
Degrees, certifications, and relevant coursework
UM
university of mindanao
Bachelor of Secondary education, English
2020 - 2021
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
30k+ USD
Social media
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