Elinor Añonuevo
@elinoranonuevo
Customer service representative specializing in e-commerce and financial technology support.
PhilippinesWhat I'm looking for
I’m a detail-oriented customer service representative with experience supporting e-commerce and financial technology accounts. I manage high-volume customer inquiries and resolve order and transaction issues—tracking, refunds, returns, and exchanges—while maintaining clear, professional email communication.
In my recent role, I supported 10–15 daily inquiries using QuickBooks Online and handled financial workflows like bank reconciliation, financial reporting, and payroll concerns. I document interactions accurately in CRM tools (Zendesk, Salesforce), keep records compliant and accurate, participate in team training, and escalate complex cases when needed to protect customer experience and meet KPIs.
Experience
Work history, roles, and key accomplishments
Assisted 10–15 daily customer inquiries for QuickBooks Online and e-commerce accounts via phone and live chat, resolving order issues including tracking, refunds, returns, and exchanges. Maintained accurate CRM records, supported payroll and financial reporting concerns, and escalated complex cases while delivering professional, detail-focused communication.
Education
Degrees, certifications, and relevant coursework
Tarlac State University
Bachelor of Science, Chemistry
Bachelor of Science degree in Chemistry at Tarlac State University in Tarlac, Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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