Vanessa Nidea

I’m a customer service and ecommerce support professional with experience handling inquiries and complaints through email, inbound calls, and ticketing systems. I focus on resolving issues quickly, communicating clearly, and keeping customer satisfaction high.

In ecommerce roles, I’ve supported customers with order processing and problem-solving, including working on Shopify-based customer support. I’ve also handled customer retention, upselling, and prioritizing customer-centric solutions while maintaining a strong service mindset.

I’ve delivered international email marketing support for clients, deploying email campaigns, creating and monitoring email templates, and proofreading content for accuracy, clarity, and brand consistency. I’m comfortable with technical troubleshooting and providing guidance that improves outcomes for customers.

Across TTEC Cebu BPO and other customer-facing environments, I’ve strengthened my ability to manage high-volume inbound inquiries and deliver positive customer experiences. I bring excellent written and verbal communication, detail orientation, and confidence in using customer support tools.