Open to opportunities

Elaine User

@elaineuser5

Customer service and administration associate at a U.K.-based e-commerce company, supporting four brands and managing B2B orders.

Philippines

Message

At a U.K.-based e-commerce company, I answer customer emails for four brands and fulfill orders using Shopify, ShipMonk, Amazon, and Spring Systems. I also manage B2B purchase orders and process invoices through Xero.

As a Customer Care Associate at two U.S.-based e-commerce companies, I handled customer emails and calls, processed Shopify refunds, and managed customer reviews and feedback. I also worked with Zendesk, Printify, and AutoDS, and handled PayPal and Stripe disputes.

Earlier, I supported clients and agents at Philam Life Call Center Services, Inc. and worked in financial services at Citibank, AXA Philippines, and Prudential Guarantee & Assurance, Inc. I’m proficient with Zendesk and Shopify, and have used Meta for Business, Canva, Microsoft Office, and Google Applications.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Administration Associate

Current

U.K. based E-Commerce Company

Jan 2025 - Present (1 year 9 months)

Answer customer emails for four brands, fulfill orders using Shopify, ShipMonk, Amazon, and Spring Systems, and handle customer reviews and feedback. Manage purchase orders and process invoices for B2B clients through Xero.

Shopify ShipMonk Amazon Spring Systems Xero Customer Service Order Fulfilment Invoicing Reporting

Virtual Assistant

U.S. based Law Firm

Jan 2024 - Jan 2025 (1 year)

Performed data entry tasks using Westlaw Form Builder and formatted legal documents using Microsoft Word.

Westlaw Form Builder Microsoft Word Data Entry Document Formatting

Customer Care Associate

U.S. based E-Commerce Company

Jan 2023 - Jan 2025 (2 years)

Answered customer emails through Zendesk, checked and fulfilled orders on Printify and AutoDS, processed order refunds through Shopify, and handled social media clean-up using Meta for Business.

Zendesk Printify AutoDS Shopify Meta Business Suite Customer Service Order Fulfilment Refunds

Backroom Support Representative

Philam Life Call Center Services, Inc.

Jan 2017 - Jan 2019 (2 years)

Handled client and agent inquiries and provided feedback through email promptly. Processed client and agent requests and investigated and resolved complaints.

Customer Service Email Support Complaint Resolution Financial Services

Inbound Customer Service Representative

Philam Life Call Center Services, Inc.

Jan 2015 - Jan 2017 (2 years)

Handled client and agent inquiries and provided feedback by phone promptly. Processed client and agent requests and investigated and resolved complaints.

Customer Service Phone Support Complaint Resolution Financial Services

Statistical Reporting Analyst

Citibank

Jan 2014 - Dec 2014 (11 months)

Handled employee concerns and benefits, requested payment for vendor billing, and managed inventory of checks, club share certificates, and car lease documents.

Reporting Vendor Management Inventory Management Employee Benefits

Financial Solutions Associate

AXA Philippines

Jan 2012 - Jan 2013 (1 year)

Assessed clients' short-term and long-term financial needs, prepared and presented proposals for Traditional and Variable Life insurance, and handled new business and after-sales transactions.

Financial Analysis Insurance Sales Telemarketing Client Relations

General Clerk

Prudential Guarantee & Assurance, Inc.

Jan 2011 - Jan 2012 (1 year)

Prepared and presented Fire and Motorcar insurance quotations to clients, issued policies, handled release of agent commissions, and received payments from clients and agents.

Insurance Quotations Policy Issuance Payment Processing Client Services