Kolawole Okesola

I’m a dedicated, customer-focused professional with experience in virtual customer support, customer relationship management, and administrative coordination. I enjoy handling customer inquiries with empathy, clarity, and speed.

In my role as a Customer Care Representative (Virtual) with OPay (2023–2024), I responded to inquiries and complaints through virtual channels, assisted customers with account and service issues, and provided accurate product and service information. I consistently ensured timely, satisfactory resolutions.

As Hostel Manager at Rochester Hall (FUNAAB) (Jun 2023–Dec 2025), I managed day-to-day hostel operations and resident concerns. I coordinated maintenance, monitored rent payments, maintained tenant records, and kept communication open to support cleanliness and orderliness.

I bring strong organization, problem-solving, and active listening to every interaction. With tools like Microsoft Office and Google Workspace, I’m ready to deliver excellent customer experiences while keeping records accurate and operations running smoothly.